Matillion is data transformation for cloud data warehouses. In addition to award-winning, highly rated products, we are proud to have highly rated employee reviews on Glassdoor.

Matillion is dual-headquartered in Manchester, UK and Denver, Colorado and we are expanding teams globally across all functions.

As a company, our core values drive our processes. We have a bias for action, we innovate and demand quality, we work with integrity, we are confident without arrogance, customer obsessed and care about our people and our communities. We are looking for people to join Matillion who share our integrity, drive and passion.

We are now looking for a Technical Success Manager to join #TeamGreen in the US. The role can be based from our Denver, CO-HQ, or remotely.

Matillion Technical Success Managers are trusted partners to our customers, responsible for driving adoption and optimized use of the Matillion platform in service of customer outcomes. TSMs act as the technical subject matter expert and counterpoint between Matillion and the customer’s data engineers and leaders throughout the customer’s lifecycle. TSMs are responsible for rapidly understanding customer needs from a product SME, business, and technical requirements perspective to drive adoption and ultimately contribute to maximizing customer net dollar retention.

What you will be doing;

Nailing the landing

• Establishing strong account alignment with sales as customers come onboard to ensure a smooth transition from pre to post-sales.
• Quickly building a joint success plan with named customers to accelerate consumption and drive achievement of business outcomes.
• Managing key implementation milestones to ensure customers achieve rapid time to first value and become sticky, engaged customers for life.

Driving retention and expansion

• Managing a book of Enterprise customers, driving account health, renewal, and revenue growth.
• Driving feature adoption and usage expansion of Matillion products across named customer organizations.
• Evangelizing new product features & providing customer feedback to Matillion’s Product team.
• Adapting quickly to product changes and limitations, helping customers find solutions and adaptations that work for them.

Building long term relationships

• Building trusted relationships with customers, helping them recognize the value of their investment, and ensuring their objectives are met.
• Through proactive customer engagement, uncovering customer needs and new stakeholders, anticipating risks, identifying opportunities, and collaborating with Sales, Solutions, Product, or other departments to protect and grow your accounts.

Cross functional collaboration

• Contributing to Customer Success playbooks and resources, in order to ensure we are engaging the right customers at the right time in the right way.
• Acting as a Matillion liaison for customer questions, issues, and escalations, working with Matillion Support, Product Management, Engineering, and other teams as needed to ensure customer success.

What we are looking for - Essential Skills

• 5-7+ years of experience in Success Management or a related function, with direct customer advocacy and engagement experience in post-sales functions (success management, technical support, professional services).
• ETL or Data Integration experience involving SQL.
• Hands-on experience delivering solutions using one of the MPP databases: Redshift, Snowflake, BigQuery, Teradata, Netezza or Azure SQL Data Warehouse. 
• Knowledge of one or more of the cloud computing platforms: AWS, GCP, or AzureExperience driving successful onboarding projects
• Experience driving successful partnerships with sales teams on renewal and expansion strategies.
• Master at managing a backlog of customer CTAs, balancing a complex set of needs across an ever-evolving book of business.

Desirable

• An appreciation of the Matillion deployment stack: Linux, Bash, Tomcat, Postgres, MongoDB, SQL
• Python or Java knowledge
• Network security fundamentals
• Experience with the software development lifecycle, under different project management styles

Personal Capabilities Required, e.g. skills, attitude, strengths

• Ability to travel up to 25% (Post Covid)
• Strong interpersonal, presentation, and communication skills
• An intersection of technical skill and first-class customer communication
• A self-confessed technology geek, with the ability to talk for hours about all things “data”.
• Ability to draw out and understand a customer’s unique technical requirements and business goals
• Analytical and problem-solving skills

Find out more about Matillion and our core company values.

- A truly flexible & remote working culture

- A culture that promotes work life balance

- Company Equity

- Access to mental health support

- 15 days PTO that increases to 25 after 12 months service

- 5 days paid volunteering leave

- Health insurance

- Life insurance

- 401K

- Career development with monthly hackdays and access to a Udemy account

& much more!

We are keen to hear from prospective employees, so please apply and a member of our Talent Acquisition team will be in touch.

Alternatively, if you are interested in Matillion but don't see a suitable role, please email [email protected]

Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type, Matillion does not discriminate on the basis of race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.