Solutions Operations Manager at pax8
Sorry, this job was removed at 4:18 a.m. (MST) on Thursday, March 4, 2021
We know there’s no such thing as a “perfect" candidate - Nor do we look for the right "fit" with us, we look for the Add! We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment where there are a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
Pax8 also encourages all applicants authorized to work in the US to apply regardless of location.
The Solutions Operations Manager oversees and manages all Professional Services (ProServ) Projects assigned to them. He/she works collaboratively with the ProServ team to ensure that projects are completed on-time and deliver expected results.
Essential Responsibilities (includes, but is not limited to):
- Owning and managing all ProServ projects as assigned – this includes:
- Meeting with Partners to ensure that requirements, deliverables, and desired outcomes are clearly defined
- Keeping Partners informed of the status of projects
- Ensuring all projects are completed as specified and meet Partner’s expectations
- Serving as escalation point for Partners, and coordinating efforts across teams and between individuals within the PSE organization
- Collaborating with Cloud Solutions Engineers and Partner Solutions Engineers to confirm accurate project scoping, project rates, and billable hours
- Providing weekly/monthly project forecasting and reporting to leadership, for purposes of capacity planning, revenue forecasting, project planning, and process optimization
- Conducting daily Agile Scrum style stand up meetings with ProServe team to ensure that every project is properly progressing
- Regularly leading retrospectives with ProServ team to identify new areas of opportunity
Ideal Skills, Experience, and Competencies:
- Ability to be self-motivated, strategic, and creative with a drive for executional excellence
- Highly organized, detail-oriented, with strong project management skills and the ability to prioritize and multitask
- Creative thinking and problem solving skills —always looking beyond the available options when up against roadblocks
- Strong communication skills and the ability to collaborate with internal and external teams
- Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Ability to step up to address difficult issues, saying what needs to be said
- Ability to build strong customer relationships and deliver customer-centric solutions
- Ability to handle conflict situations effectively, with a minimum of noise
- Ability to plan and prioritize work to meet commitments aligned with organizational goals
- Ability to work in a cross-functional organization and demonstrate team leadership skills
- Experience learning and navigating within a high-growth and fast-paced environment
- Proficiency with Microsoft Office and SalesForce
- Knowledge of Wrike preferred
Required Education & Certifications:
- B.S./B.A. degree in related field or equivalent work experience
Compensation:
- Qualified candidates can expect a salary beginning at $66,000 or more depending on experience
*Note: Compensation is benchmarked on local market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. Pax8 people enjoy the following benefits:
Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving over 13,000 partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Pax8 not only wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice!
Pax8 is an EEOC Employer.
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