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Senior Customer Success Manager

| Greater Denver Area

Greenhouse is looking for a Sr. Customer Success Manager to join our team.

Greenhouse is the world’s fastest-growing enterprise talent acquisition suite - and our Customer Success team is a primary driver of that growth. We are strategic partners to our customers and help them drive and adopt talent acquisition and recruiting best practices within their organizations.

You'll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the entire customer journey - from pre-sales, to implementation and ongoing optimization.

Who will love this job:

  • A project manager, you thrive on working with a team of cross-functional partners (Support, Product, Pro Serv, Engineering, etc) through key engagements and customer achievements.
  • An educator, you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite
  • A technical expert, you have a strong desire to learn and share knowledge with key contacts and end-users.
  • A collaborator, you will partner closely with the our internal sales team to help customers through initial buying, expansion, and renewal processes.
  • An entrepreneur, you're excited to manage a book of business like your own company, continuously elevating processes, philosophies, and methodologies.

What you'll do:

  • Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions.
  • Demonstrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc)
  • Attend and present at external events and industry conferences to gain insights, build relationships, and raise personal and company profile.
  • Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering.
  • Act as a trusted advisor to clients and become an extension of the customer’s team. Successfully establish relationships wide and high throughout the organization.
  • Provide product and strategy recommendations based on data. Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategy.
  • Develop a vision that motivates others to achieve their goals. Lead innovation within, and in addition to primary role through projects and initiatives.
  • Identify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts. Conduct strategic account planning to prioritize opportunities and customer goals.
  • Use learning and development budget to further educate yourself, learn a new skill, or upgrade an existing one.

You should have:

  • Experience in Customer Success as Customer Success Manager, Account Manager, or similar role
  • Background managing complex, global Enterprise accounts
  • Formal or informal project management expertise
  • Experience collaborating with and orchestrating a large cross-functional account team
  • Background in SaaS (strongly preferred)
  • Background in HR or Talent Acquisition (preferred)
  • Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter.

Pay, Perks & Such:

At Greenhouse, we love to celebrate our diverse group of hardworking employees – and it shows. We’re proud to say that in 2018, we’ve been ranked #2 by Crain’s New York Best Places to Work, #10 Best Company Culture to work for by Comparably, #37 Best Place to Work by Glassdoor and are recognized on Inc. Magazine’s Best Workplaces list. We pride ourselves on our collaborative culture that is pervasive throughout every step of a Greenhouse employee's journey. Starting with our interviews and continuing through our executive “Ask Me Anything” sessions, collaboration is at the heart of working at Greenhouse.

We offer a full slate of benefits including competitive salaries, stock options, medical, dental, vision, life and disability coverages, FSA, HSA, flexible vacation, commuter benefits, a 401(k) plan and a parental leave program. And... we offer some not-so-standard, extra-fun benefits, including learning & development stipends, adoption and fertility benefits, an employee discount platform, and of course, fully stocked fridges and cold brew on tap. :)

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us, and find out what the best work of your career could look like here at Greenhouse.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

Convenient location in the LoDo neighborhood of downtown Denver, surrounded by upscale dining, shopping, entertainment, and easy access to parking.

An Insider's view of Greenhouse Software

What’s the vibe like in the office?

We’re lucky to have a mix of transplants from our SF and NYC offices (like me!) as well as Denver locals to help grow our presence. Through that growth, we’ve found new traditions: decorating birthday desks with almost too many balloons, welcoming visitors with cards and gift bags, a sticky-note kudos wall, and monthly team events to name a few!

Alyssa Edelman

Senior Manager, Customer Success

What does your typical day look like?

There is a lot of freedom to move around, so if you don’t want to be at your desk all day, you can find a spot in the common area, snag a phone booth, or sit down at an open table with other teammates. I greatly appreciate the encouragement from management to submit my own ideas for making our office comfortable and enjoyable for everyone.

Hasan Robinson

Customer Support Specialist

How has your career grown since starting at the company?

I started as a Customer Success Manager on our Mid-Market team, and had two ideas in mind for my next steps: move to our Enterprise team and work on our largest accounts, or relocate to our Denver office to help build out a new team and learn a new market. One year after joining Greenhouse, I accomplished not one, but BOTH of those next steps!

Kelsey Santini

Senior Customer Success Manager

How do your team's ideas influence the company's direction?

The product of our Support team is successful customers. We deliver that product by working directly with customers thousands of times every month and understanding their needs. Our Support team also also acts as the voice of the customer for the Product, Engineering, and Customer Success teams' leaders and executives.

Ashley Green

Director of Customer Support

What does career growth look like on your team?

There are a variety of career paths any Customer Support Specialist can take. We love to promote professional growth within our department, and we also encourage people to pursue career opportunities that align with their interests through promotions into other departments such as tech support, customer success, and many others!

LizAnn Nealing

Customer Support Team Manager

What are Greenhouse Software Perks + Benefits

Greenhouse Software Benefits Overview

We offer a full slate of benefits, including competitive salaries, stock options, medical, dental, vision, life and disability coverages, FSA, HSA, flexible vacation, commuter benefits, a 401K plan, and a parental leave program. And... we offer some not-so-standard, extra-fun benefits, including learning & development stipends, adoption and fertility benefits, an employee discount platform, and of course, fully stocked fridges and cold brew on tap. :)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have a flexible PTO policy that encourages employees to take the time they need with support from their manager.
Sabbatical
Eligible employees get 35 days of paid sabbatical after their first 7 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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