Senior Closing Coordinator

| Greater Denver Area
Job Summary
We’re not for everybody. We’re for those who are passionate, unapologetically ambitious, and determined for success.
A Senior Closing Coordinator will be responsible for assisting the Closing Coordinator Team Lead/Manager in handling the day-to-day operations of the Closing Coordinator Team. They will be the responsible to ensure all Client Service Level Agreements (SLA’s) are followed, and that the Team is exceeding the department’s Key Performance Indicators (KPI’s).
 
Job Responsibilities
  • Motivation of the Closing Coordinator Team for maximum daily production
  • Improve accountability for results and accuracy amongst the Team
  • Close detail monitoring to assure client SLA’s are met
  • Act as a primary source of training and guidance for new hires
  • Assist Team Lead/Manager in tracking and achieving all Team-specific KPIs
  • Fairly delegate and assign grid activities for efficient Team time-management
  • Assist Team Lead/Manager with identifying bottlenecks, system errors and redundancies
  • Align the Team’s performance with Company core values
  • First point of contact for all property issue escalations
  • Negotiate favorable terms to reduce rental rates and lease fees with the Property Managers and Regional Property Managers
  • Meet with Team Lead monthly to report on Team successes and potential areas of improvement
 
Job Skills/Qualifications
Required
  • Strong, professional leadership skills for team motivation and guidance
  • Highly motivated with metrics-driven performance
  • Experience with Customer-Relationship Management (CRM)
  • Strong negotiation skills to reduce rental rates and lease fees
  • Ability to give and receive constructive feedback for growth and development
  • Strong organizational skills with a self-starting attitude
 
Preferred
  • Bachelor’s or Associate’s Degree
  • 5 years of professional Customer Service experience
  • Minimum of 1 year within the Transactions Department
 
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

How do you empower your team to be more creative?

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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