Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

The Security Investigator will be a subject matter lead for Zoom’s insider risk management program. This person will partner closely with the Head of Insider Risk and Principal Security Investigator, as well as Zoom’s forensic and intelligence teams and multiple other cross functional teams to identify, investigate, and mitigate internal risks to the company while providing both tactical and practical guidance on such matters.

Responsibilities:

• As a member of a small and global team of investigators, serve as the representative for people-centric challenges within the insider risk management program.

• Work proactively on risk mitigation measures supporting the employee lifecycle from recruiting and onboarding to training, outreach, and offboarding.

• Manage investigations end-to-end, including intake meetings, background research, investigative interviews, and debrief meetings with company leadership and stakeholders.

• Partner with cross functional teams to conduct prompt, thorough, and fair investigations providing clear, concise, and accurate reporting for administrative or legal partners.

• Build meaningful relationships and mutually beneficial collaborations.

• Work closely with the Security, Trust & Safety, and Compliance teams to investigate and analyze potential incidents, determine legal and regulatory responsibilities, and advise on necessary and recommended responses.

• Serve as a subject matter expert in the areas of insider risk, insider threat, risk management, and investigations.

• Regularly meet with internal teams (e.g., Security, Legal, People) to understand strategies, roadmap, and initiatives, and advise on the risk management program.

• Provide program updates to senior management and stakeholders.

• Maintain an understanding of technical controls and monitoring frameworks tailored to internal risk management.

• Respond timely to inquiries from colleagues with sound, succinct, and actionable support.

Minimum Qualifications:

• 8+ years of direct experience in investigations or counterintelligence; preferably with a combination of private,government, and law enforcement.

• Extensive formal training or applicable experience in investigations, law enforcement, employment law, human resources, criminal law, insider threat, or counterintelligence.

• Experience working internationally or on a globally diverse team.

• Strong communication skills, both written and verbal, including the ability to communicate effectively across cross-functional teams, diverse nationalities, and backgrounds and build collaboration, partnerships, and consensus among executive and senior-level stakeholders.

• Mandarin Chinese proficiency required (verbal and written).

• Ability to travel at least 10-20% of the time.

Preferred Qualifications:

• Expertise or education in behavioral risk management, psychology, legal, and related frameworks.

• Extensive experience and knowledge of local, regional, and national laws and regulations regarding data privacy. 

• Experience in strategic and tactical intelligence analysis and partnering with intel analysts.

• U.S. Security clearance eligible.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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