Security Investigator at Zoom Video Communications

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Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

The Security Investigator will be a subject matter lead for Zoom’s insider risk management program. This person will partner closely with the Head of Insider Risk and Principal Security Investigator, as well as Zoom’s forensic and intelligence teams and multiple other cross functional teams to identify, investigate, and mitigate internal risks to the company while providing both tactical and practical guidance on such matters.

Responsibilities:

  • As a member of a small and global team of investigators, serve as the representative for people-centric challenges within the insider risk management program.

  • Work proactively on risk mitigation measures supporting the employee lifecycle from recruiting and onboarding to training, outreach, and offboarding.

  • Manage investigations end-to-end, including intake meetings, background research, investigative interviews, and debrief meetings with company leadership and stakeholders.

  • Partner with cross functional teams to conduct prompt, thorough, and fair investigations providing clear, concise, and accurate reporting for administrative or legal partners.

  • Build meaningful relationships and mutually beneficial collaborations.

  • Work closely with the Security, Trust & Safety, and Compliance teams to investigate and analyze potential incidents, determine legal and regulatory responsibilities, and advise on necessary and recommended responses.

  • Serve as a subject matter expert in the areas of insider risk, insider threat, risk management, and investigations.

  • Regularly meet with internal teams (e.g., Security, Legal, People) to understand strategies, roadmap, and initiatives, and advise on the risk management program.

  • Provide program updates to senior management and stakeholders.

  • Maintain an understanding of technical controls and monitoring frameworks tailored to internal risk management.

  • Respond timely to inquiries from colleagues with sound, succinct, and actionable support.

Minimum Qualifications:

  • 8+ years of direct experience in investigations or counterintelligence; preferably with a combination of private,government, and law enforcement.

  • Extensive formal training or applicable experience in investigations, law enforcement, employment law, human resources, criminal law, insider threat, or counterintelligence.

  • Experience working internationally or on a globally diverse team.

  • Strong communication skills, both written and verbal, including the ability to communicate effectively across cross-functional teams, diverse nationalities, and backgrounds and build collaboration, partnerships, and consensus among executive and senior-level stakeholders.

  • Mandarin Chinese proficiency required (verbal and written).

  • Ability to travel at least 10-20% of the time.

Preferred Qualifications:

  • Expertise or education in behavioral risk management, psychology, legal, and related frameworks.

  • Extensive experience and knowledge of local, regional, and national laws and regulations regarding data privacy. 

  • Experience in strategic and tactical intelligence analysis and partnering with intel analysts.

  • U.S. Security clearance eligible.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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