At OnDeck, we make small business a big deal. We’re improving the world’s economic landscape by changing the way small businesses access capital. We care intensely about each other, our company and the customers we serve, and are committed to making every day count.

The Quality team ensures that OnDeck products and services are meeting established quality standards through testing and enforcement of end-to-end operational business processes with a focus on regulatory compliance, operational risk, and customer service.

The OnDeck Sales Partnership team is responsible for developing and maintaining relationships with brokers, referral and strategic partners to provide small business owners with the best lending options for their business. You will become an integral partner in quality management by working closely with the OnDeck leaders, account managers and sales agents in this dynamic group.

As a Quality Control Specialist – Sales Partner Channel at OnDeck, you will:

• Build, manage and execute the phone call and email survey for new and existing customers.
• Work closely with Sales leadership to document and ensure adherence to company policies and procedures.
• Use project planning best practices for remediation of findings, close gaps in control by continually improving processes.
• Collaborate with Compliance and Partnerships teams to design and maintain Partner training program
• Track customer complaints, analyze root cause and make recommendations to address.
• Present analytics, summary and recommendations to department managers and implement strategies for remediation and enhancement.
• Build a network of partners throughout the business.
• Build “train the trainer” programs for team leads, managers, and high performers.
• Design and develop eLearning modules and paths for new hires, functional training, and compliance training with the collaboration of the Learning team.

Necessary qualifications for success:

• At least one year in a testing/audit function, or equivalent experience in another relevant position such as sales leadership, operations or other.
• Strong commitment to partnership, building relationships and providing support to our internal stakeholders
• Previous experience performing quality reviews and/or testing for Operations and/or Sales functions
• Self-motivated and driven to work hard in a fast-paced environment
• Excellent organizational/time management skills
• Superior communication skills, both written and verbally, as well as cross functionally
• Proficient in Microsoft Excel, Outlook, PowerPoint, and Word
• Strong analytical skills and data manipulation experience
• Strong focus on operational controls
• Strong problem-solving skills
• Ability to multi-task, work independently, and stay focused in a dynamic fast paced environment
• Persistent, resilient, organized and detail oriented
• Experience developing eLearning courses.
• Ability to effectively facilitate workshops, panels, and formal training session.
• Strong networking skills.

Nice-to-haves (not required):

• Experience with CRM/Salesforce is a plus
• Experience with SQL and Tableau is a plus
• Preferred industries: finance, education, technology

About OnDeck:

As the largest online small business lender in the U.S. serving more than 700 different industries, we have been trusted by over 80,000 small businesses by providing them with a term loan or line of credit to help them build growing and thriving enterprises. Since 2007, we’ve issued over $10 billion in capital.

Join us as we enable small businesses to achieve their goals. At OnDeck, we’re reinventing small business financing. We care intensely about each other, our company and the customers we serve, and are committed to making every day count. We are small enough to be nimble and strong enough to make a big impact.

OnDeck believes that each and every team member plays an important role in our company’s success. That’s why we strive to provide you and your family with a competitive and comprehensive benefit program with a variety of options and opportunities. We offer: 

• Generous Vacation
• Comprehensive Healthcare
• Educational Reimbursement
• 401k Matching
• Parental Leave
• Sports Teams
• Stocked Kitchens
• Loan Consolidation

We are going to ask you to talk about your accomplishments. Here are some of ours: 

• Built in Colorado, Top 100 Digital Companies in Colorado, 2015, 2016, 2017
• Built in NYC’s Best Places to Work, 2019
• Colorado SHRM Best Companies to Work For in Colorado, 2015
• Crain’s New York Best Places to Work, 2013, 2014, 2015
• Crain’s New York Business Fast 50, 2013, 2014, 2016, 2017
• Denver Business Journal Largest Technology Employers in Denver, March 2019
• FinTech Breakthrough Award – Best Overall LendTech Company, 2018
• Fortune 50 Best Workplaces for Diversity, 2016
• Fortune 50 Best Small and Medium Companies to Work For, 2016
• Fortune 30 Best Workplaces in Finance and Insurance, 2016
• Fortune.com and Great Place to Work 100 Best Workplaces for Millennials, 2015
• Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
• Forbes’ America’s Most Promising Companies, 2013, 2014
• Great Place to Work Certification, 2017, 2018, 2019
• Inc. 500|5000, 2013, 2014
• Inc. Hire Power, 2013
• Lending Tree’s Top Rated Customer Satisfaction, Q1 2018
• Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015, 2016, 2017, 2018
• US News & World Report, “Best Unsecured Business Loans of 2018” – Best for Term Loans
• WorldatWork, 2017 Seal of Distinction

As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.

**No external recruiters or agents, please.**