Provisioning Manager at RingCentral

| Greater Denver Area
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Provisioning Manager

Job Type: Full-time, Exempt
Location: Denver, CO
Department: Sales Operations
Reports to: Sr. Manager– Sales Operations

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows.

We are a $860M company, disrupting the $100B business communications and collaboration market (Avaya, Cisco, Microsoft) with a killer product (Gartner MQ Leader last 5 years) and rapid growth (34% yoy). We are now pulling away from the competition and leaving them behind as we scale our product revenues and product capabilities. We are looking for outstanding talent to help us scale our revenues to $1b and beyond in the coming years. 


Job Description
 

The Provisioning Manager, Worldwide Deals Desk & Quote to Cash (QTC), position will report into the World Wide Sales Operations organization. The position will support the overall QTC strategy, execution and deal management; supporting Order Operations, Provisioning, and Support. Execute strategic initiatives and day to day operations; partnering with Sales, Channel, Legal, Finance, and IT to drive deal structure, automation and process improvements to develop and scale the channel business. Candidate will have expertise in Channel Partner Sales, deal/order management, CPQ, and developing a global deals desk.

Job Responsibilities 

  • Coordinate with Sales and other Departments to help develop processes around transactions and requirements for applicable systems.
  • Point of contact and subject matter expert on deal constructs, operations, process, policy, systems for addressing challenges with deal closure and other escalations.
  • Partner and collaborate with cross-functional teams including Channel, Sales, Finance, Billing, Legal, and IT to review and prepare approval requests for non-standard deal elements and structures.
  • Non-standard commercial terms are reviewed, approved, and properly documented.
  • Compliance with all internal controls when for customized deals
  • Anticipate deal activities through regular participation in pipeline reviews and forecast calls
  • Continuous process/productivity improvement through the deal life-cycle; focused on deal cycle times, productivity, and precise execution.

Qualifications and Desired Skills

  • Experience in Channel Partner Sales with QTC, in a SaaS or Telecommunications business
  • Proven ability to deliver results in a fast pace competitive environment within SLAs
  • Deep understanding around the core requirements deal structuring, contracts, and ordering.
  • Ability to partner with Channel Partners, Channel, Sales, Legal, Finance, and IT on deal execution and process automation.
  • Salesforce, Quote-to-Cash (QTC), analysis tools & reporting (e.g. MS Excel, Tableau)
  • Six Sigma/Lean; experience driving continuous improvement
  • Strong collaborator and communicator
  • 3+ years deal desk / sales operations experience, finance, contracts
  • 2+ years experience in proposal and quote reviews and customer support
  • Expertise in detailed pricing models, strategies and complex pricing situations
  • Possess comprehension of software sales cycle for both subscription and non-recurring IT service and revenue models
  • Strong business relationship skills
  • Experience coordinating software deal construction and deal governance across many cross-functional segments
  • Skilled in working with product, marketing and finance team
  • Strong presentation skills
  • Negotiation experience

More about RingCentral:
RingCentral, Inc. (NYSE: RNG) provides cloud computing based business phone systems designed for today's mobile and distributed business world. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communication for modern, flexible business environments. RingCentral is headquartered in Belmont, California.

 

RingCentral is an EEOC employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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