SonderMind
SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO

Provider Education Manager at SonderMind (Greater Denver Area, CO)

| Greater Denver Area
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SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.
How you'll make an impact
SonderMind is hiring a Provider Education Manager to deliver on a provider education strategy that is differentiated in the marketplace, and drives preference for SonderMind. In this role, you will manage the existing education roadmap while leveraging your expertise to improve on it. Scope of work includes identifying and prioritizing education needs, diversifying education formats, integrating platforms for an excellent provider experience, measuring impact and managing a team of education coordinators.
Success looks like
  • Within two weeks, understand the provider portal functionality in its entirety. Understand how internal tools (CRM, Admin, Vanilla) affect provider experience. Understand the provider journey through onboarding. Understands how the provider education team works cross functionally.
  • Develop SonderMind's education offering to be a true market differentiator, making it easier to recruit providers and to upskill them to provide the highest quality of mental healthcare.
  • Gain credibility with the executive team as a trusted partner for driving provider behavior change

What you'll do
A Provider Education Manger will further the SonderMind education offering to be truly differentiated and organizationally defining.
What you'll bring with you
Key Competencies
  • Established ability to develop and market effective clinical education
  • Ability to think through the lifecycle of an education effort to maximize impact, including communications and content marketing
  • Passion for leading and developing a team
  • Ability to demonstrate clinical and business outcomes from training
  • Utilized training in content marketing and lead generation
  • Developed training in many formats- SCORM, live webinars, handouts, peer coaching, etc
  • Familiarity with using quizzes and assessments to ID learning gaps and suggest new training
  • Created behavior change strategies in response to specific business needs
  • Familiarity with communications plans to drive participation in education
  • Collect feedback and use to inform and improve programming

Required Experience
  • 5+ years of related work experience
  • 2+ years of people management experience
  • Managed an education program that teaches clinicians
  • Designed optional training and encouraged participation
  • Experience with gamification
  • Managed a team of content creators
  • Managed a CE program
  • Experience with Adult Learners
  • Experience with instructional design
  • Experience in the Healthcare industry

Preferred Experience
  • Aptitude with Salesforce and Google Suite
  • Familiarity with Docebo or similar LMS

What we value
  • Transparency: We say what we mean and mean what we say
  • Bucketworthiness: We can be relied upon to not let our bucket leak
  • Ownership: We take initiative to act before being asked
  • Courage: We move fast, take calculated risks and (sometimes) fail
  • Empathy: We treat others with respect and assume their best intentions
  • Passion: We loosely hold strong opinions, debate and then commit forcefully

Our Benefits
The anticipated salary range for this role is $85,000 - $100,000 This role is eligible to participate in our equity incentive and variable bonus plan. Actual compensation is based commensurate with qualifications and experience.
This role can sit in the following locations: Denver, CO; RDU (Raleigh-Durham), NC; Nashville, TN; Boston, MA; Pittsburgh, PA; Chicago, IL; Austin, TX; Seattle, WA; Madison, WI
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:
  • A commitment to fostering flexible hybrid work
  • A flexible PTO policy with a minimum of three weeks off
  • Therapy coverage benefits to ensure our employees have access to the care they need
  • Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
  • Eight (8) paid company holidays and a company shut-down during the last week of the year
  • Employer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
  • Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition )
  • 401K retirement plan with 100% matching on up to 4% of base salary

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.
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Where we are

While we can't share our exact office location, know that we have easy access to public transit options and plenty of restaurants and bars nearby.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • HTMLLanguages
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • SketchDesign
    • NotionManagement
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What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with Nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SonderMind provides employees with a 401(k) match. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

An Insider's view of SonderMind

How would you describe the company’s work-life balance?

I'm really lucky to work with a team that genuinely cares about the mission & are dedicated to making it a success. With that comes a lot of trust from leadership. We are encouraged to work efficiently, not measured by the hours we spend at our desk. As long as we are adhering to milestones & timelines, where & when we work is not questioned.

Clarissa

Manager of UX/UI Design

What projects are you most excited about?

As part of Sondermind’s goal to be a complete solution for therapists & their patients, we handle all the therapists' billing, insurance billing, & invoicing. We’re continually expanding out this functionality, & I’m really excited to provide more robust & convenient features to make it easier for people to get therapy & for therapists to get paid.

Anthony

Senior Software Engineer

What makes someone successful on your team?

It's important to me to find someone that aligns with our core values. This person contributes their fair share, is motivated and invested in achieving our goals, and believes in our mission. I'm looking for individuals that care for their teammates and the company and is willing to go above & beyond their job description.

Jenny

Director of Revenue Operations

How do you empower your team to be more creative?

This all comes back to our core value of Courage. Risk-taking is part of the fabric of SonderMind & creativity is risk-taking on a very personal level. It's having the courage to think differently. The team is empowered via our very public celebrations of courage & highlighting how it's OK even when the results fall short the first time.

Brannan

Chief Development Officer

What’s the vibe like in the office?

Refreshing is the word that comes to mind! Everyone treats you with genuine care & everyone helps each other succeed which is such a rarity in my opinion. You can just feel it in the air that everyone is pushing for success because we all believe in what we are doing.

Jasmine

Associate Manager of Customer Operations

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