Operations Support Specialist
At OnDeck, we make small business a big deal. We’re improving the world’s economic landscape by changing the way small businesses access capital. We care intensely about each other, our company and the customers we serve, and are committed to making every day count.
Operations Support Specialist:
The Operations Support team is part of Operations Strategy and Solutions. OSS supports Operations @ OnDeck by focusing on Special Projects, Project Management, Data, Reporting and Analysis, Procedure/Policy Writing, and Operations Support. OSS gives Operations teams (Customer Support, Fraud, Loan Operations, Quality Assurance and Specialty Lending) the tools and infrastructure they need to focus and succeed; we work alongside the Operations teams aligning execution to goals, performing analysis and gathering research to facilitate faster decision-making, more efficient performance and ensuring communication and reporting are happening smoothly and consistently.
The Operations Support Specialist is responsible for handling non-day-to-day matters that allow the Loan Operations team to focus on processing loans. We handle recurring processes like external verifications, UCC filings, relationship management with issuing banks and outsourced services, funding issues, and audits. We are subject matter experts in the Loan Ops funnel and the entire company relies on us for information. For instance, when we run into a fire-drill (like our systems being down), this team quarterbacks the effort to get everything back on track. We also work on strategic initiatives such as process improvements
We want someone ideally with Loan Operations experience, and who can collaborate with Operations Management, subject matter experts, and internal stakeholders. You should have excellent organizational and project management skills; understand complex business and product strategies; and be able to develop strategic frameworks as well as translate key themes and tactics into understandable, executable components and messages for broad consumption. You must possess strong personal drive and self-direction.
This role will offer you exposure across Operations and other departments with insights into how we make business decisions and move the business forward. You will have an all access passport to learn about every aspect of Operations and be included in many different facets of the business. You will have the unique opportunity to work alongside a supportive, accessible and personable Operations Leadership team. Through exposure and increased business knowledge, this role will prepare you for a variety of different roles at OnDeck in the future.
Necessary qualifications for success:
- 2-3 years of work experience. Prior experience in Operations, strategy, management consulting, project management, investment banking or as a general manager is a plus.
- Resourceful. Ability to be self-directed in finding answers, can develop a trusted “coalition of advisors” to help provide support, will seek out direction and insight when needed.
- Passion for process improvement. Never settling for the status-quo, able to identify improvements in the way things are done.
- Smart as a whip. A keen intellect, combining analytical reasoning, curiosity, creativity, conceptual ability and judgment. Quick study, able to handle complex matters, with multiple initiatives going on simultaneously.
- Strong interpersonal skills. Personable and can quickly engender people’s confidences. Able to lead effectively without authority. Capable of building relationships, a good listener with outstanding interpersonal influencing qualities and a natural consultative style. Builds positive relationships with others to gain buy-in and achieve business results. Demonstrates active listening, and practices open, honest and direct communication.
- Quantitatively inclined. Strong business acumen, financial skills, and analytical abilities. Financial modeling skills are a plus.
- Outstanding communicator. Possesses good written/oral communications skills, as well as the ability to present his/her views in a clear and compelling manner. Can effectively tailor communication to specific audiences. Adapts approach to fit the situation and people at hand. Has keen attention to detail, flawlessly executing role responsibilities. Stays open minded and proactively keeps communication going when there are breakdowns.
- Project management. Capable of executing on both short and medium term projects and objectives. Willing to do what it takes to hit deadlines that may be externally imposed, including occasional night and weekend work. Organized and able to anticipate issues or conflicts as they come up.
- Positive can-do attitude. Strong passion for helping SMB customers and doing what it takes to help drive company initiatives forward. Understands how to effectively navigate the organization to accomplish business and department goals.
- Trusted partner, working under confidentiality. Able to handle confidential information, is trustworthy, and can act in a discreet manner.
- Professional Courage. Willing to take risks, aiming high to drive OnDeck forward. Has the bravery to talk straight and ask tough questions. Is open to and accepting of change, adapting to our evolving business. Proactively raises challenges and identifies solutions.
- Operates at multiple levels. Able to deal effectively with strategic issues, as well as the tactical, operational details.
- Strong Work Ethic in a high-performance environment
- Understands a sense of urgency and is accessible outside of office hours.
- Wiling to travel to New York occasionally.
- Expert in PowerPoint and Excel. Experience with SQL is a plus.
About OnDeck:
As the largest online small business lender in the U.S. serving more than 700 different industries, we have been trusted by over 50,000 small businesses by providing them with a term loan or line of credit to help them build a growing and thriving enterprise. Since 2007, we’ve issued over $7 billion in capital.
Come be a part of a company that’s changing the game for small business financing.
We offer…
401K Match. Tuition Reimbursement. Paid Parental Leave. Company Outings. Company Sponsored Sports Teams/Clubs. Office Learning & Development Training. Community Involvement.
We are going to ask you to talk about your accomplishments. Here are some of ours:
- WorldatWork, 2017 Seal of Distinction
- Fortune 50 Best Workplaces for Diversity, 2016
- Fortune 50 Best Small and Medium Companies to Work For, 2016
- Fortune 30 Best Workplaces in Finance and Insurance, 2016
- Built in Colorado, Top 100 Digital Companies in Colorado, 2015, 2016, 2017
- Crain’s New York Business Fast 50, 2013, 2014, 2015, 2016, 2017
- Fortune.com Great Place to Work 100 Best Workplaces for Millennials, 2015 Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
- Crain’s New York Best Places to Work, 2013, 2014, 2015
- Colorado SHRM Best Companies to Work For in Colorado, 2015
- Forbes’ America’s Most Promising Companies, 2013, 2014
- Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015, 2016, 2017
- 500|5000, 2013, 2014
As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.
**No external recruiters or agents, please.**