Manager US Operations (Fulfillment / Invoice Processing) at brightfin

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brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions offered natively through ServiceNow or as a SaaS platform. brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud. In addition, brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.
Partnering with enterprises and government agencies globally, brightfin provides cost savings, efficiencies, and deep insights into mobile, telecom (fixed), and cloud expenses. The company has earned a spot on the Inc. 5,000 fastest-growing companies for the last two years and was the highest-recognized technology expense management company.

Job Description

  • Provide leadership to US-based operations agents responsible for processing customer fulfillment requests and service change orders through carrier portals
  • Provide leadership to US-based operations agents responsible for loading user, asset and billing data into brightfin systems and platforms
  • Maximize overall team efficiencies by developing scalable processes and leveraging available automation tools.
  • Determine appropriate KPIs to drive team success and provide associated reports and analysis to management on regular cadence
  • Ensure that service level commitments are achieved and identified breaches are thoroughly analyzed
  • Communicate customer operations issues with internal stakeholders (Customer Success, Delivery Managers, Logistics, Product, Engineering)
  • Serve as subject matter expert and escalation point for operational issues with clients and internal teams 
  • Manage recruitment, training and scheduling of ops agents
  • Contribute operations information and recommendations to strategic planning efforts

 

 Skills and qualification  

  • Excellent Leadership, problem solving, decision making.  
  • 3+ years operations management experience in IT / managed services / outsourcing space or comparable experience
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.  
  • Ability to prioritize work activities based upon financial impact to desired business goals.  
  • Has the passion to engage in deep analytical, algorithmic work while staying connected to the core business teams.  

Compensation and Benefits:

  • brightfin offers a comprehensive health, dental and vision benefits package.
  • Paid time off. We strongly believe in work life balance and taking time for yourself.
  • 401K with employer match
  • Compensation range $70,000-$75,000/year (DOE)

brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Our office is located on prime real estate, right next to Top Golf in Centennial. The office is easily accessible via RTD bus and rail transit system.

An Insider's view of brightfin

How has your career grown since starting at the company?

I've learned that growth is a mentality that creates success. Out of college, I started in an entry-level position and quickly rose to Corporate Trainer because brightfin provides one-on-one mentoring that empowers a growth mentality. I'm proud to represent an organization that creates opportunities for anyone willing to try.

Angie Cromwell

Sr. Manager of Enablement

What are brightfin Perks + Benefits

Culture
Volunteer in local community
We believe success requires a holistic approach. Shared success creates thriving communities and so we give back our time and donations to help those in need and support causes we are passionate about
Partners with Nonprofits
We partner with Non Profits such as Susan G. Komen, Habitat for Humanity, Rite of Passage, 4 Paws 4 Life, Project Angel Heart, Matthew Shepard Foundation and more!
Friends outside of work
Intracompany committees
Open door policy
Group brainstorming sessions
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Disability Insurance
Dental Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Vision Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Health Insurance Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Life Insurance
Wellness Programs
Our wellness programs focus on the holistic elements that create a healthy body and mind. Alex Hart, our Wellness Coordinator, works with individuals and groups for personal coaching and fun events.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Our 401(k) offers participants a simple way to save and easy to use wealth management tools with a broad range of plan design options from auto-enrollment to discretionary employer contributions.
Performance Bonus
Whether it be SPIFFs, paid vacations, or end-of-the-year bonuses, we believe in celebrating wins, so our performance bonus reflects that philosophy.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
We strongly believe in work life balance. Our vacation policy includes two weeks paid time off for all employees and up to four weeks for tenured employees of five years or longer.
Paid Holidays
We offer paid time off for all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Our casual dress code and open environment create a comfortable, thriving community. On dress down Fridays, employees have the opportunity to wear sweats for a small donation to our Giving Back fund.
Fitness Subsidies
We provide a 24-Hour Fitness gym membership for all employees who choose to partake, as well as personal training with our Health and Wellness Coordinator.
Professional Development Benefits
Job Training & Conferences
Our training programs are designed to empower each of our people with the tools they need to succeed both professionally and personally. Each of our employees get to help shape the path of their role.
Lunch and learns
Cross functional training encouraged
Promote from within
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