Manager, Student Success at Guild Education

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This is a remote role, which can sit in any of the following 23 states: AZ, CO, CA, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NY, NJ, OR, PA, SC, TN, TX, WA, WI. Please only apply if you are able to live and work full-time in one of the states listed above.

Guild is hiring for a Manager of Student Success to lead and support the daily operations of a team of Student Success Coaches, who coach online adult learners to navigate the unique challenges faced by working adults and effectively balance work, life, and school. 

In particular, we are looking for a leader who can work up, down and across an organization, ask the hard questions, and who is not afraid to “wade in ambiguity” to help drive growth and successful student outcomes at Guild. As a Manager of Student Success, you are responsible for contributing to the leadership, management and operational oversight of Guild’s growing Student Success team. We’ll look to you to roll up your sleeves, provide functional expertise and counsel, and manage change as we build a world class team. 

As a Manager, Student Success you will:

  • Supervise a team of Student Success Coaches to develop new and existing talent and build a highly effective results-driven team
  • Collaborate effectively with Student Success colleagues to improve the performance of all teams and individuals
  • Partner with cross-functional colleagues to identify opportunities to improve efficiency and effectiveness of Student Success team members, collaborating to create process and program improvements, and implementing change
  • Advocate for student enrollment, retention, and success to internal and external stakeholders
  • Analyze data to constantly improve performance and processes
  • Ask the questions that will help you help the team continuously improve our outcomes
  • Build and maintain relationships with academic partners, like universities and academic content providers, to ensure effective processes are in place and best practices are shared
  • Join a team committed to building a diverse, equitable, and inclusive environment that you’d support every day

You are a strong fit for this role if you have:

Required Competencies

  • 5+ years experience leading a team of student advisors, coaches, inside sales reps, or customer service reps 
  • Leadership experience managing complex problems, processes, projects, and people
  • Ability to successfully manage multiple complex, cross-functional projects at the same time
  • Experience using analytical approaches to develop, measure and evolve processes
  • Enthusiasm, flexibility, and patience are needed for our fast-paced, fun, and collaborative environment
  • Experience building diverse, equitable, and inclusive environments and teams
  • Ability to develop strong relationships and communicate effectively while under pressure - balancing confidence, humility, and diplomacy internally and externally

Preferred Competencies

  • Experience in a startup or similar environment where there is frequent change and a need to demonstrate and act with a sense of urgency
  • Passion for education and our mission
  • Experience coaching individuals to their goals
  • Experience managing change within an organization

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We are one of the few female-led companies to hit a $1 billion valuation and the only Certified B Corporation with those qualifications.  Our Series D financing round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $60,000-$80,000, as well as company stock options. 

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
  • Access to a 401k to help save for your future
  • 3 weeks of vacation in your first year and an open vacation policy after year 1 to help you recharge
  • 8 days of fully-paid sick leave, so that you can take the time to heal and or recover 
  • Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
  • Well-rounded wellness benefits including access to free and low cost mental health resources and support services
  • Education benefits and tuition assistance to help your future development and growth
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Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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