Vertafore develops and delivers software to the Insurance industry, helping our clients save time and money. In support of our products and our clients, a Professional Services Manager, will be immediately involved in the following initiatives:

• Leading a team of billable, implementation resources in a high energy, technical environment.

• Responsible for ensuring budgets, schedules and performance standards are attained.

• Responsible for serving as the primary customer escalation point for customer changes and/or issues during the implementation process.

• Assist the sales teams with project scoping exercises and preparing statements of work.

• Responsible for providing project oversight to ensure the published delivery methodology is followed.

• Cultivate talent and enable team members to develop in the Vertafore Way while helping to effectively address the resource requirements dictated by current backlog an future project forecast.

• Identify opportunities to improve processes and streamline work to provide a higher value to our customers.

• Creatively construct and deploy diverse approaches to drive employee engagement.

• Inspire and motivate team to meet commitments.

• Work with sales, product management, development and cross functional teams to improve customer experience.

QUALIFICATIONS

· Minimum of 1 year managing a high performing Professional Services team in a tech environment

· Minimum of 3 years project management or consulting experience preferably in a SaaS company

· Functional understanding of multiple project delivery methodologies (Scrum, Agile, Waterfall)

· Broad knowledge of process improvement methodologies (Six Sigma, Lean, BPM)

· Demonstrated ability to drive large, highly complex programs in a fast-paced, matrix management organization

· Strong interpersonal skills with the proven ability to effectively engage and influence at all levels

· Ability to effectively and efficiently analyze data to identify potential issues that aid in decision making by mitigating risks

· Ability to effectively prioritize workload and tasks to meet deadlines

· Manage confidentiality without exception

· Excellent presentation and communications skills, both written and verbal

· Outstanding time management skills

· Ability to interact with clients of all levels, from C-level to IT individual contributor

· Ability to be creative and innovative

· Experience with Salesforce, Project Management software and Professional Services Automation tools

· Insurance industry experience preferred