Manager, Professional Services at Vertafore

| Greater Denver Area
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Vertafore develops and delivers software to the Insurance industry, helping our clients save time and money. In support of our products and our clients, a Professional Services Manager, will be immediately involved in the following initiatives:

• Leading a team of billable, implementation resources in a high energy, technical environment.

• Responsible for ensuring budgets, schedules and performance standards are attained.

• Responsible for serving as the primary customer escalation point for customer changes and/or issues during the implementation process.

• Assist the sales teams with project scoping exercises and preparing statements of work.

• Responsible for providing project oversight to ensure the published delivery methodology is followed.

• Cultivate talent and enable team members to develop in the Vertafore Way while helping to effectively address the resource requirements dictated by current backlog an future project forecast.

• Identify opportunities to improve processes and streamline work to provide a higher value to our customers.

• Creatively construct and deploy diverse approaches to drive employee engagement.

• Inspire and motivate team to meet commitments.

• Work with sales, product management, development and cross functional teams to improve customer experience.

QUALIFICATIONS

· Minimum of 1 year managing a high performing Professional Services team in a tech environment

· Minimum of 3 years project management or consulting experience preferably in a SaaS company

· Functional understanding of multiple project delivery methodologies (Scrum, Agile, Waterfall)

· Broad knowledge of process improvement methodologies (Six Sigma, Lean, BPM)

· Demonstrated ability to drive large, highly complex programs in a fast-paced, matrix management organization

· Strong interpersonal skills with the proven ability to effectively engage and influence at all levels

· Ability to effectively and efficiently analyze data to identify potential issues that aid in decision making by mitigating risks

· Ability to effectively prioritize workload and tasks to meet deadlines

· Manage confidentiality without exception

· Excellent presentation and communications skills, both written and verbal

· Outstanding time management skills

· Ability to interact with clients of all levels, from C-level to IT individual contributor

· Ability to be creative and innovative

· Experience with Salesforce, Project Management software and Professional Services Automation tools

· Insurance industry experience preferred


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Technology we use

  • Engineering
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Vertafore offers opportunities to join several committees, including Women of Vertafore, LGBTQ+, etc.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental Benefits
Our dental plan covers $1500 of expenses per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health Insurance Benefits
Vertafore offers three different health plans to meet the needs of our employees.
Life Insurance
Pet Insurance
We offer a Pet Insurance plan through Nationwide.
Wellness Programs
Onsite Gym
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provides 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Vertafore hosts company outings annually.
Game Room
Stocked Kitchen
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some Meals Provided
We provide free breakfast on Mondays and Fridays.
Happy Hours
Recreational Clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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