Manager of Operations at Travelers Haven

| Greater Denver Area | Remote
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Summary/Objective:

The Manager of Operations is a strategic partner to our management and executive team that influences our business operations. We are looking for a leader that wants to take the next step in their career and move quickly to a Director level role within our organization. This person will report directly to our VP of Strategic Business Operations.


The role’s primary objectives are to enable analytically driven decisions to increase operational excellence and maximize productivity across Travelers Haven. The ideal candidate will excel in analyzing, creating, and successfully implementing best operational practices that increase scalability and predictable success. Responsibilities include, but not limited to, resource planning and analysis, creating operational efficiencies in various processes, business goal definition and compensation structure, support supply negotiation and strategic initiatives, define organizational structure, and coordination and management of key operational meetings, all while embodying our corporate culture and values.


As a critical leader, you will possess a business-owner mindset and have a proven track record of proactive operational leadership in a cross-functional environment, be a strategic thinker who can analyze and find solutions to the thorniest business challenges, drive results, and be able to move fast while maintaining focus on the highest impact initiatives.

Essential Functions:


  • Utilize data and processes analysis to build operational excellence as Travelers Haven grows in size and complexity.
  • Maximize efficiency by identifying and recommending process improvement opportunities to increase productivity, performance and customer satisfaction.
  • Ability to create new processes to support company’s new strategic initiatives.
  • Strategic thinking while acting tactically and rapidly at all levels within the organization. Doesn’t stray away from rolling up one’s sleeves when needed.
  • Analyze, create, and implement strategic goals that lead up to operational efficiency and increased productivity.
  • Cross-functional collaboration with operational and sales leaders across the organization on key business initiatives.
  • Foster empathy for your stakeholders, their interests and needs to ensure the teams can sustain and embrace changes through clear communication, engagement, and appropriate governance throughout the implementation of operational excellence programs.
  • Build organizational structure within the operation teams that best support the business and ensure success for the company.
  • Coordinate and manage key operational meetings and reporting.
  • Lead and manage operational teams across the organization including but not limited to Housing Logistics, Reservation Coordinators, and Lease Audit teams.


Required Education & Experience:


  • Bachelor’s Degree in business administration or related field.
  • 5-7 years of experience in the appropriate field.
  • 3-5 years of leadership experience in the appropriate field.
  • Proven ability to analyze, create and manage operational process that maximize efficiency and productivity.
  • Ability to streamline and implement new processes and roles that create efficiency and support rapidly changing business demands.
  • Forward-thinking, business-owner mindset that often see what others can’t and, as a result make a massive business impact.
  • Excellent interpersonal, communication and influencing skills. You have the ability to effectively communicate and drive sustainable change with a wide range of audiences, including executives.

Nice to Haves


  • Credited educational experience, Operational Management Leadership Program or similar programs.
  • Experience with budget and business planning.
  • Experience with negotiation and purchasing processes.

Supervisor Responsibilities


  • Initially 3-6 individual contributors that will expand to additional mid-management direct reports.


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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

From the moment I arrived at Travelers Haven I have always felt a strong emphasis from our leadership team on creating an environment and culture that allows for a healthy work-life balance. Through team outings, massage and smoothie days as an employee you understand that there is a concerted effort to show appreciation for the work we do.

Victor

Sr. A/R Specialist

What kinds of technical challenges do you and your team face?

Our engineering team is constantly working through challenges to make processes better for users. We balance adding new features with keeping technologies up to date. For instance, in the last year we added Cypress automated testing to our frontend codebase. We started with testing a new feature that makes our response to customer requests quicker.

Emily

Software Engineer

How has your career grown since starting at the company?

Five years ago, this month I started at Travelers Haven as a Territory Manager and haven’t looked back. I was always very vocal about my desire to continue grow as well as well as my interest & gratification in a leadership role and during my tenure as a territory manager, I was able to become a senior within a year’s time and then shortly after in

Rachel

Associate Director of Relocation

How do your team's ideas influence the company's direction?

Being a part of the client experience team is a unique spot to be in as we hear and see what our guest’s feel. We can take pain points and strengths to develop new ideas and drive change within Travelers Haven. If we see any reoccurring themes, we make sure to share the themes company-wide to create a better guest experience. In the past year, we h

Sara

Senior Manager of Client Services/Dog Mom/Book Lover/Hiker

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Travelers Haven Benefits Overview

Unlimited vacation
Paid sick leave
Paid holidays
Medical, dental, vision & supplemental insurance
Wellness Plan
401k plan & match
Unpaid flex time
Life Insurance
On-site gym
Employee Assistance Program
Deeply discounted hotel rates
Regular team-building events and outings
Craft brews and ciders on tap
Arcade games, golf simulator, and more
Collaborative workspaces with adjustable sit-stand desks
Breathtaking views of the Rocky Mountains and Downtown Denver
Company Paid Parking

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Travelers Haven employees can contribute up to $2,750 annually to their Health Care FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
You can participate in our wellness program where you are able to earn points for healthy activities and are able to redeem points for gift cards, wearable tech, and more.
Onsite Gym
Team workouts
Mental Health Benefits
EAP
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Travelers Haven provides employees with a 401(k) matching plan. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Free 24 Hour Fitness Membership for employee. Discounted membership for family members.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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