Loan Operations Manager
At OnDeck, we make small business a big deal. We’re improving the world’s economic landscape by changing the way small businesses access capital. We care intensely about each other, our company and the customers we serve, and are committed to making every day count.
The OnDeck Operations team is a high performing department that delivers a world class loan originations and servicing experience that supports and delights our internal and external customers, and drives responsible company growth. We combine people, processes and technology to deliver outstanding results. From our Operations headquarters in Denver, Colorado our Operations team members have the opportunity to advance their careers “vertically” through their existing Operations group or “horizontally” across Operations and OnDeck more generally. This “vertical” and “horizontal” approach promotes fantastic career growth, particularly when paired with first class training. We seek energetic team members eager to roll up their sleeves and help small businesses achieve their goals.
Our Loan Originations team guides and executes on the journey of a Loan Application through the entire pre-origination life cycle. We consist of two divisions: Loan Processing and Quality Control/Policy Exception management. We attempt to qualify business owners for short term business loans based on their credit worthiness.
The Loan Operations Manager oversees all aspects of credit analysis, document review, and application processing of a loan. This leader innovates to drive efficiency, streamline procedure, and deliver quality excellence in every application. Additionally, he or she will guide and develop each employee to goal achievement and company KPI/Metric adherence.
As a Loan Operations Manager at OnDeck on the Loan Originations team, you will:
- Act as the policy and procedure subject matter expert for your team
- Maintain the company standard for quality performance in Loan Operations
- Execute on queue management techniques
- Execute on people management and development aligned with department KPIs and metrics
- Streamline procedure and outcomes
- Manage and define volume production expectations
- Innovate, inspire, and positively impact the team and company culture
Necessary qualifications for success:
- 3-5 years of work experience. Prior experience managing a team required.
- Resourceful. Ability to be self-directed in finding answers, can develop a trusted “coalition of advisors” to help provide support, will seek out direction and insight when needed.
- Passion for process improvement. Never settling for the status-quo, able to identify improvements in the way things are done.
- Smart as a whip. A keen intellect, combining analytical reasoning, curiosity, creativity, conceptual ability and judgment. Quick study, able to handle complex matters, with multiple initiatives going on simultaneously.
- Strong interpersonal skills. Personable and can quickly engender people’s confidences. Able to lead effectively without authority. Capable of building relationships, a good listener with outstanding interpersonal influencing qualities and a natural consultative style. Builds positive relationships with others to gain buy-in and achieve business results. Demonstrates active listening, and practices open, honest and direct communication.
- Quantitatively inclined. Strong business acumen, financial skills, and analytical abilities. Financial modeling skills are a plus.
- Outstanding communicator. Possesses good written/oral communications skills, as well as the ability to present his/her views in a clear and compelling manner. Can effectively tailor communication to specific audiences. Adapts approach to fit the situation and people at hand. Has keen attention to detail, flawlessly executing role responsibilities. Stays open minded and proactively keeps communication going when there are breakdowns.
- Project management. Capable of executing on both short and medium term projects and objectives. Willing to do what it takes to hit deadlines that may be externally imposed, including occasional night and weekend work. Organized and able to anticipate issues or conflicts as they come up.
- Positive can-do attitude. Strong passion for helping SMB customers and doing what it takes to help drive company initiatives forward. Understands how to effectively navigate the organization to accomplish business and department goals.
- Trusted partner, working under confidentiality. Able to handle confidential information, is trustworthy, and can act in a discreet manner.
- Professional Courage. Willing to take risks, aiming high to drive OnDeck forward. Has the bravery to talk straight and ask tough questions. Is open to and accepting of change, adapting to our evolving business. Proactively raises challenges and identifies solutions.
- Operates at multiple levels. Able to deal effectively with strategic issues, as well as the tactical, operational details.
- Strong Work Ethic in a high-performance environment
- Understands a sense of urgency and is accessible outside of office hours.
- Wiling to travel to New York occasionally.
- Expert in PowerPoint and Excel.
Nice-to-haves (not required):
- Loan operations experience is a plus.
- Experience in a financial services setting a plus.
- Experience with Salesforce a strong plus.
About OnDeck:
As the largest online small business lender in the U.S. serving more than 700 different industries, we have been trusted by over 80,000 small businesses by providing them with a term loan or line of credit to help them build growing and thriving enterprises. Since 2007, we’ve issued over $10 billion in capital.
Join us as we enable small businesses to achieve their goals. At OnDeck, we’re reinventing small business financing. We care intensely about each other, our company and the customers we serve, and are committed to making every day count. We are small enough to be nimble and strong enough to make a big impact.
OnDeck believes that each and every team member plays an important role in our company’s success. That’s why we strive to provide you and your family with a competitive and comprehensive benefit program with a variety of options and opportunities. We offer:
- Generous Vacation
- Comprehensive Healthcare
- Educational Reimbursement
- 401k Matching
- Parental Leave
- Sports Teams
- Stocked Kitchens
- Loan Consolidation
We are going to ask you to talk about your accomplishments. Here are some of ours:
- Built in Colorado, Top 100 Digital Companies in Colorado, 2015, 2016, 2017
- Built in NYC’s Best Places to Work, 2019
- Colorado SHRM Best Companies to Work For in Colorado, 2015
- Crain’s New York Best Places to Work, 2013, 2014, 2015
- Crain’s New York Business Fast 50, 2013, 2014, 2016, 2017
- Denver Business Journal Largest Technology Employers in Denver, March 2019
- FinTech Breakthrough Award – Best Overall LendTech Company, 2018
- Fortune 50 Best Workplaces for Diversity, 2016
- Fortune 50 Best Small and Medium Companies to Work For, 2016
- Fortune 30 Best Workplaces in Finance and Insurance, 2016
- Fortune.com and Great Place to Work 100 Best Workplaces for Millennials, 2015
- Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
- Forbes’ America’s Most Promising Companies, 2013, 2014
- Great Place to Work Certification, 2017, 2018, 2019
- Inc. 500|5000, 2013, 2014
- Inc. Hire Power, 2013
- Lending Tree’s Top Rated Customer Satisfaction, Q1 2018
- Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015, 2016, 2017, 2018
- US News & World Report, “Best Unsecured Business Loans of 2018” – Best for Term Loans
- WorldatWork, 2017 Seal of Distinction
As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.
**No external recruiters or agents, please.**
