Lead Client Support Specialist at IHS Markit Digital

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We are seeking a Lead Client Support Specialist who will be responsible for working closely with the regions' account managers & director to support sales activities & execute on deliverables for respective automakers (OEMs) and national sales companies (NSCs).
The Ideal Candidate is a results-driven, attention to detail, highly organized, motivated, proactive, engaged, resourceful sales professional who is able to independently and actively manage new and existing business deliverables while juggling competing priorities and providing exceptional customer experience.
The position will focus on implementation of new subscription, completion of ad-hoc projects, salesforce management, recall implementation/upsells, project management, legal/contractual paperwork, IT/Data feeds, support renewal processes/RFPs, generate SOWs and will work closely with the account managers to support seamless execution of client deliverables.
The right candidate understands IHS Markit products and how they solve client problems, understands internal & external stakeholders to complete projects within tight deadlines, manages salesforce accurately to support accurate forecasting, and ensures gathering of business requirements to complete deliverables while supporting and completing monthly salesforce activity required for invoicing.
Responsibilities
  • Develop and maintain a high level of understanding and knowledge of IHS Markit products and service offerings.
  • The successful applicant will support the Account Managers and will be responsible for the day-to-day account activities for existing and new clients who purchase products from the IHS Markit automotive portfolio.
  • Effectively utilize provided sales enablement tools as well as provided sales reporting and CRM platforms.
  • Consistently and frequently maintain sales activity in provided CRM platform as well as opportunity pipeline status.
  • Works closely with Production, Finance and Legal on various projects to ensure seamless product delivery and proper revenue recognition.
  • Responsible for tracking the progress of various simultaneous projects, review of project plans and conducting regular status meetings, both internally and externally.
  • Follows up with clients to make sure the solution is meeting their needs. Schedules any follow up calls for training, implementation and/or to review results and solutions.
  • Responsible for keeping clients apprised of the current status and progress of projects and deliverables.
  • Collaborates with the customer and escalates any issues to the account manager - proactively identifying issues to mitigate risk.
  • Manages forecasts and pipeline accuracy (e.g. regularly reviews the current next two months' opportunities in Salesforce to make sure "close dates" and revenue are correct).
  • Submits and manages Salesforce cases that relate to delivery, user ids, system access.
  • Works closely with sales and production teams, management, customers, other cross-functional teams and vendors.
  • Collaborate cross functionally with peers and colleagues to share best-practices and to ensure that the "voice of the customer" is reflected in the marketing, operational and decision making processes.

Education & Experience
  • Bachelor's Degree or Higher and/or equivalent work experience in related field.
  • Minimum of 5 years of Sales and/or client-facing experience.
  • Highly organized and capable of effectively prioritizing tasks.
  • Excellent communication and interpersonal skills.
  • Must be detail oriented.
  • Successful team experience working with multiple colleagues & cross-functional teams.
  • Knowledge of sales CRM software to track sales opportunities and customer activity a must, experience using Salesforce a plus.
  • Understanding of sales performance metrics.
  • Responsible for all administrative work.
  • Develop knowledge of IHS Markit Automotive products and capabilities.

Other Skills
  • Strong knowledge of Microsoft Office, Word, Excel and PowerPoint.
  • Ability to multi-task, take direction, successfully execute tasks and follow up.
  • Strong desire to learn new products, systems, processes.
  • Must have the ability to interact professionally with both clients and peers.
  • Must be reliable and able to work under pressure.
  • Must be collaborative and able to work in a team environment.
  • Collaborative virtual work environment or in office once in office environments are re-established.
  • Candidate can live and work remotely (preferably New Jersey) and must be able to travel to OEM/NSC locations to support sales and marketing initiatives on an ad-hoc basis.

Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency
Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement

Location

We may consider Upslope Brewing and OZO Coffee our external conference rooms. If food trucks are your jam we have plenty right outside our doors!

An Insider's view of IHS Markit Digital

What’s the vibe like in the office?

Uniqueness and creativity can be seen in all areas here! We have a digital community bulletin board where you can buy, sell, or post just about anything (seriously, anything!), a company sponsored picnic that includes spirited cornhole competitions, and regular group outings like running or cycling, before, during, or after work.

Marj

Executive Director, Sales

How do you collaborate with other teams in the company?

My teammates and I come from a diverse set of backgrounds and combine our unique perspectives to provide innovative solutions to problems. As a result, our products push new boundaries and delight our clients.

Jason

Product Management Director

What are some things you learned at the company?

I’ve learned to appreciate and be intentional. My teammates are always ready to help each other find a better workflow, learn new tools, and support each other emotionally. This culture of support and collaboration inspires me to contribute by creating amazing work for our clients and being creative in connecting with colleagues intentionally.

Juwon

UI Designer

How would you describe the company’s work-life balance?

Our culture promotes hard work while also living a fulfilling life outside of the office. We all love spending time working together on challenging projects, and when the time comes to get away, the support is felt throughout the company. Whether it's an extended vacation or volunteer opportunity to give back to our community!

Corwin

Associate Creative Director, UI Design

What are IHS Markit Digital Perks + Benefits

Culture
Volunteer in local community
We each get 3 days a year to volunteer and will help match you with existing opportinities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have ample opportunities to join committees! We've got guilds, a Pride committee, a crafting club, a book club, a green team, a parenting community and several more.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Restricted share unites (RSU's) may be grated recognizing performance.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Life happens and we trust our colleagues to get the work they committed to done.
Remote Work Program
COVID-19 has provided us the opportunity to quickly acclimate to working remotely and we are establishing new guidelines as we continue to learn.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
We all want the opportunity to learn and grow. You and your manager can talk about what makes sense for you and your team.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

To name a few...pet insurance, ECO pass, loaner bikes and secure bike storage, showers + locker room onsite, food trucks every day and regular visits from Sweet Cow Ice Cream.

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