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Who we are:
Our Company was founded on the idea that there are patterns in people's behavior that, with the right logic, can be used to predict future outcomes. We are a small but rapidly growing organization that works with our dealer partners to create solutions that are simply not found anywhere else. We work in groups rather than in structured corporate hierarchies; our culture is creative and entrepreneurial where everyone contributes to company goals in very real way. We are a hardworking group, but we have a lot of fun with what we do and are looking for new people with a similar mindset to join the organization.
What we do:
Our proprietary software-as-a-service helps automotive dealerships and sales teams better understand and predict exactly which customers are ready to buy, the reasons why, and the key offers and incentives most likely to close the sale. Its micro-marketing engine then delivers the right message at the right time to those customers, ensuring higher conversion rates and a stronger ROI.
What you will do:
Our Launch Specialists are integral to our Dealer Relations Excellence team. Each of our dealer partners will have a dedicated Dealer Relations Manager (DRM) who will orchestrate the launch process. The DRM, in partnership with the Launch Specialist, will ensure a successful onboarding (launch) as they transition from previous solutions to our Mastermind platform. During this critical and important early phase of the partner lifecycle, Launch Specialists are responsible for supporting the DRM in establishing the solid foundation that drives our partners' future successes. Following a successful launch, our dealer partners will be fully transitioned to their DRM who will be deeply immersed in their business while providing world-class support.
The role requires a combination of strong partner-facing communication and focused project management proficiency. You will serve as a trainer, advisor, and consultant to ensure our partners are self-sufficient and seeing success with Mastermind.
  • Present Mastermind in front of groups as large as 15+ people in an effective & engaging way that leads to excitement from users
  • Conduct partner data assessment and facilitate pre-launch activities to ensure proper set up for launch (e.g. load users, discounts, re-assign orphans, etc.)
  • Ensure our partners have a thorough understanding of the platform and that you are meeting their needs during the launch experience
  • You will be responsible for quickly understanding our partners' business requirements and helping them realize the value of their investment in Mastermind
  • Demonstrate the technical feasibility and ease of use of the platform to both highly technical & non-technical audiences
  • Provide technical support including troubleshooting issues and providing resolution to partner issues that might arise during launch, engaging our support and engineering teams, if necessary.
  • Listen & understand the partner's needs and provide proactive suggestions as well as answers to improve partners' use and satisfaction
  • Continuously analyze launch processes, procedures, partner feedback & tools to develop enhancements to be implemented in future launches. Use feedback from training sessions to help drive enhancements to our product.
  • Conduct post-launch activities including sending a recap video summarizing the launch within 24 hours of launch completion, timely and appropriate documentation, and additional follow up as needed.

Who you are:
This is the ideal opportunity for motivated individuals who provide exceptional partner service while maintaining organized in their tasks and are:
  • A road warrior that believes that launches are most impactful when conducted in-person; ideally residing close to a metropolitan airport:
    • Must be willing to be in hotels 2-4 nights a week if needed
    • Must be willing to travel on Sunday nights for Monday morning launches as needed
  • Passion for accuracy and helping others with a combination of technical and interpersonal skills
  • Can manage simultaneous implementations for multiple clients
  • 5+ years' professional experience
  • Experience in the automotive industry; understanding the business workings of a dealership is a plus
  • Experience in a SaaS environment is a plus
  • Extremely structured and detail-oriented, with the ability to prioritize and multi-task
  • Excellent communication skills (written and verbal) with strong influencing ability
  • Energetic, positive, and engaging
  • Must have strong presentation skills and be comfortable to large groups
  • Enjoys understanding the needs of the clients and providing solutions
  • Known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
  • Strong problem-solving skills and ability to manage conflicting priorities
  • Prior experience in software support, onboarding, or Customer Success
  • Strong relationship management, project management, and problem-solving skills
  • College degree, preferably in related field
  • We believe our partners will get the best onboarding experience if done in person, this role requires 100% travel to dealer partner locations as our nationwide partner base is rapidly growing.

What We Offer:
  • Competitive base salary, bonus plans and equity.
  • A comprehensive, benefits package that includes medical, dental, vision and life insurance plans, paid time off, a generous 401k match with no vesting period, parental leave and 3 volunteering days each year. For more information on benefits, please access the benefits page on our careers site: https://careers.ihsmarkit.com/benefits.php.
  • For work locations in the state of Colorado, the anticipated minimum base salary for this role would be $55,366. Compensation will be determined by the education, experience, knowledge, and abilities of the applicant.

Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency
Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement

Location

We may consider Upslope Brewing and OZO Coffee our external conference rooms. If food trucks are your jam we have plenty right outside our doors!

An Insider's view of IHS Markit Digital

What’s the vibe like in the office?

Uniqueness and creativity can be seen in all areas here! We have a digital community bulletin board where you can buy, sell, or post just about anything (seriously, anything!), a company sponsored picnic that includes spirited cornhole competitions, and regular group outings like running or cycling, before, during, or after work.

Marj

Executive Director, Sales

How do you collaborate with other teams in the company?

My teammates and I come from a diverse set of backgrounds and combine our unique perspectives to provide innovative solutions to problems. As a result, our products push new boundaries and delight our clients.

Jason

Product Management Director

What are some things you learned at the company?

I’ve learned to appreciate and be intentional. My teammates are always ready to help each other find a better workflow, learn new tools, and support each other emotionally. This culture of support and collaboration inspires me to contribute by creating amazing work for our clients and being creative in connecting with colleagues intentionally.

Juwon

UI Designer

How would you describe the company’s work-life balance?

Our culture promotes hard work while also living a fulfilling life outside of the office. We all love spending time working together on challenging projects, and when the time comes to get away, the support is felt throughout the company. Whether it's an extended vacation or volunteer opportunity to give back to our community!

Corwin

Associate Creative Director, UI Design

What are IHS Markit Digital Perks + Benefits

Culture
Volunteer in local community
We each get 3 days a year to volunteer and will help match you with existing opportinities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have ample opportunities to join committees! We've got guilds, a Pride committee, a crafting club, a book club, a green team, a parenting community and several more.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Restricted share unites (RSU's) may be grated recognizing performance.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Life happens and we trust our colleagues to get the work they committed to done.
Remote Work Program
COVID-19 has provided us the opportunity to quickly acclimate to working remotely and we are establishing new guidelines as we continue to learn.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
We all want the opportunity to learn and grow. You and your manager can talk about what makes sense for you and your team.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

To name a few...pet insurance, ECO pass, loaner bikes and secure bike storage, showers + locker room onsite, food trucks every day and regular visits from Sweet Cow Ice Cream.

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