SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO

Director of Provider Operations at SonderMind

| Greater Denver Area
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Our purpose

SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.

How you’ll make an impact

Our Director of Provider Operations will be responsible for driving business and clinical success through high-volume direct interaction with our provider network. 

Success looks like
  • Balancing the three key performance metrics that directly drive business results 
  • Influencing the SonderMind Provider Network to achieve clinical goals set- out by the Clinical team 
  • Removing roadblocks and solving problems for the Provider Success organization

What you’ll do
  • Lead our growing team of Provider Success Coaches
  • Transform our outbound Provider Success operations to closely align with driving key business and clinical metrics
  • Drive LTV (lifetime value) through high-quality, industry leading support and coaching
  • Responsible for owning critical company KPIs: provider churn, average claims per provider and active providers
  • Deliver substantially improved provider segmentation that then drives differentiated activities for customer outreach and inbound customer handling
  • Work closely with Clinical to drive successful clinical initiatives
  • Work closely with Provider Experience (Onboarding, Training and Education) and Product to identify and prioritize product enhancements to deliver value to our network
  • Ensure our network internalizes the scaled value that we provide to them
  • Create differentiated provider experiences based on segmentation
  • Be the primary "eyes and ears" with the customer and thus becoming an expert on customer needs

What you’ll bring with youCritical Competencies
  • Drive for Results: Bias for action, high intrinsic motivation, thrives under pressure; maximises opportunities and makes bold decisions at the right time.
  • Balancing Stakeholders: Understands the expectations and needs of both internal and external stakeholders; taking a proactive approach to shaping, influencing, balancing, and aligning stakeholder interests
  • Data Driven: Ability to utilize data to make decisions, as well as present compelling data-driven stories to drive towards compelling outcomes. 
  • People Management: Exhibiting the courage and maturity to effectively and thoughtfully lead, motivate, and inspire others.
  • Resilience & Adaptability: Ability to navigate a fast-paced, high-growth environment, excelling in the face of ambiguity and frequent change. Effective with limited information or direction; comfortable. 
    Solution Orientation: Sees problems as opportunities. Understands, captures and enhances stakeholder vision. Adjusts the solution to suit the problem and the stakeholder.

  • 5+ years of experience  in Customer Success 
  •  Experience in scaling a customer-facing organization of at least 10 people
  • Ability to manage scaled provider operations with different levels of software integration (i.e., some level of data scrappiness, operational flexibility combined with pragmatic decision making.
  • Experience in exceeding performance metrics and comfort being measured on them.
  • Demonstrated experience in iterating through small, manual pilots and building scaled operations in areas where it makes sense
  • Demonstrated experience in building structure where it previously did not exist. Can be a steady, mature pilot of the proverbial plane that is being built while in the air
  • Bachelor’s degree required
  • Master’s degree preferred 
  • Healthcare experience preferred 

What we value
  • Transparency: We say what we mean and mean what we say
  • Bucketworthiness: We can be relied upon to not let our bucket leak 
  • Ownership: We take initiative to act before being asked 
  • Courage: We move fast, take calculated risks and (sometimes) fail 
  • Empathy: We treat others with respect and assume their best intentions
  • Passion: We loosely hold strong opinions, debate and then commit forcefully


Commitment to an Inclusive Workplace

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.

Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.

 Our Employee Benefits Philosophy

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind. Where most companies say "good enough" we ask ourselves "how can we do better." That includes:

  • Pay transparency - the starting salary for this role is $125,000. 
  • Therapy coverage benefits to enable our employees to get the care they need
  • Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
  • Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition)
  • A generous PTO policy and a company mandate of at MINIMUM three-weeks of PTO a year; flexible work-from-home policy
  • A commitment to reward our team members for the long-term success and growth of SonderMind with stock option grants and bonus potential
  • Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.

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Where we are

While we can't share our exact office location, know that we have easy access to public transit options and plenty of restaurants and bars nearby.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • HTMLLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • SketchDesign
    • NotionManagement

What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with Nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Friends outside of work
Eat lunch together
Intracompany committees
Our company encourages employee-lead committees, social events, and resource groups.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Diversity sourcing plans for leadership roles, partner with code schools that promote training underrepresented groups in tech, employee training on implicit bias, diverse interview panels
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
SonderMind employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Dental Benefits
Our exceptional dental plan covers up $75 of monthly premiums.
Vision Benefits
Our no-cost vision plan covers up to $150 for frames and up to $230 for contact lenses.
Health Insurance Benefits
Our insurance plan covers up to 90% of monthly premiums, covers 100% of preventative costs, and we provide plans with as little as $1000 monthly deductibles.
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Retirement & Stock Options Benefits
401(K) Matching
SonderMind provides employees with a 401(k) matching plan managed by MassMutual. We match 4% of contributions up to 4% of an employee's annual gross pay.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Up to 16 weeks of parental leave for the birthing parent and a guaranteed 8 weeks of parental leave.
Flexible Work Schedule
SonderMind provides employees with a flexible work schedule that includes unlimited time off, flexible hours in the office, and occasional work from home options.
Remote Work Program
Family Medical Leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
We have regular family-friendly office events and host an office picnic every year to include SonderMind families to meet and mingle.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid Holidays
Paid Sick Days
Employees receive unlimited PTO for sick days as well as personal wellness days.
Perks & Discounts
Casual Dress
Company Outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Game Room
Stocked Kitchen
Our kitchen has unlimited free snacks and beverages, and is conscious of a variety of dietary preferences and restrictions.
Happy Hours
Social Happy Hours are hosted on a monthly basis.
Relocation Assistance
Relocation stipend for qualifying candidates.
Professional Development Benefits
Job Training & Conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Lunch and learns
SonderMind hosts a monthly SonderSeries for employees to learn more about each department, about our field, and to share their expertise.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

An Insider's view of SonderMind

How would you describe the company’s work-life balance?

I'm really lucky to work with a team that genuinely cares about the mission & are dedicated to making it a success. With that comes a lot of trust from leadership. We are encouraged to work efficiently, not measured by the hours we spend at our desk. As long as we are adhering to milestones & timelines, where & when we work is not questioned.


Manager of UX/UI Design

What projects are you most excited about?

As part of Sondermind’s goal to be a complete solution for therapists & their patients, we handle all the therapists' billing, insurance billing, & invoicing. We’re continually expanding out this functionality, & I’m really excited to provide more robust & convenient features to make it easier for people to get therapy & for therapists to get paid.


Senior Software Engineer

What makes someone successful on your team?

It's important to me to find someone that aligns with our core values. This person contributes their fair share, is motivated and invested in achieving our goals, and believes in our mission. I'm looking for individuals that care for their teammates and the company and is willing to go above & beyond their job description.


Director of Revenue Operations

How do you empower your team to be more creative?

This all comes back to our core value of Courage. Risk-taking is part of the fabric of SonderMind & creativity is risk-taking on a very personal level. It's having the courage to think differently. The team is empowered via our very public celebrations of courage & highlighting how it's OK even when the results fall short the first time.


Chief Development Officer

What’s the vibe like in the office?

Refreshing is the word that comes to mind! Everyone treats you with genuine care & everyone helps each other succeed which is such a rarity in my opinion. You can just feel it in the air that everyone is pushing for success because we all believe in what we are doing.


Associate Manager of Customer Operations

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