Company Overview:

Arturo is an AI property analytics company that empowers companies with unparalleled property insights to make the most innovative and best decisions for their business and clients. Arturo delivers on-demand property data utilizing multi-source imagery via a configurable API, enabling better risk assessment. 

As our Director of Delivery & Support, you will lead the efforts around customer acceptance, delivery, and adoption for our products into the customer’s ecosystem. Key responsibilities include project staffing, sponsorship, customer relationship management, and people management. In addition, this leadership role contributes to the growth of the Implementation practice and participates in the sales cycle set expectations for project delivery.

What you will do:

• Providing technical leadership to a cross-functional team that integrates product implementation and client services
• Using your technical background and business orientation to drive client, vendor, team collaboration and communication towards successful on-time implementations
• Developing high-trust, high-value client relationships based on a mutual understanding of excellence and success
• Lead the implementation program(s) across technology and services to deliver our solution and value, and retain and grow the business
• Own end-to-end program success and develop an in-depth knowledge of all critical technical and non-technical program elements
• Manage and prioritize configuration/development activities to support program objectives
• Ensure transparency in all client and cross-functional team communications through project plans, status meetings, and progress reports
• Work very closely with our Sales and Customer Success teams to ensure the successful implementation and delivery of our products while prioritizing customer needs and relationships

What you bring:

• A background in Client Management, Product Management, Technical Program Management, Engineering, and related fields
• Working knowledge of geospatial concepts and applications
• Self-starter with an entrepreneurial mindset who drives hard - success comes to those who add more value to clients
• Highly developed EQ - know what/how/why/when clients want to achieve
• Comfortable with ambiguity – working with clients to identify needs and solutions and retain and grow business is a nuanced process
• Ability to quickly grasp and deliver complex offerings - engage deeply with what you are delivering and how that fits with the needs of our customers
• Self-driven, process-oriented, quick learner with a strong ability to grasp technical concepts
• You build strong relationships and work well cross-functionally

Nice to have:

• InsureTech, geospatial experience
• I/ML experience would be a benefit
• SaaS implementation expertise
• Experience working in a global organization

Key compentencies:

• Fostering teamwork – You create a culture fostering team collaboration and active engagement. Our people want to work with you
• Leadership – You lead by example with transparency and honesty, you focus on developing your people and build a cohesive and collaborative work environment
• Forward & Strategic Thinking – You look towards tomorrow and make sure today is set up for success and drive towards our future goals
• Establish focus – You are able to align your team with our company goals and garner buy in

Why you want to work here:

• At your best when engaged, supported, and challenged by curious, driven colleagues
• You are excited to work in an environment that values accountability and ownership
• You enjoy solving problems that initially seem impossible
• You relish working alongside passionate, respectful, and intelligent teammates
• You value being challenged by those around you to achieve great things
• You take pride in your work and want to see results provide tangible value

More about us:

• We raised a $25M Series B in Q2 of 2021. It’s fueling our growth—and so is revenue: we’re well funded and resourced to achieve and exceed our plans
• We believe culture is essential to our success. Leading with empathy is at the core of our leadership philosophy. We are adapting to the changing world today, and we support our employees by providing a flexible work schedule, home office setup allowance and tools to promote collaboration and impact
• Even though we are remote, we have access to co-working spaces in Chicago, Boulder/Denver and Dallas. We will hopefully be able to travel regularly to meet in person in various locations
• Arturo is at our core a data company and we strive to make data-driven decisions across our business. We use innovative tools and unique opportunities to evaluate and evolve our employee experience and culture

Arturo for ALL

We are committed to building a culture as unique as the people, perspectives and passions it represents. We promise to never settle when it comes to diversity, equity and inclusion. As the world changes and evolves, we will always listen, learn and do better...for our teams, for our customers and for our communities.