Director, Customer Success at Sovrn

| Greater Boulder Area
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About the Team

The Publisher Advancement team are the publisher advocates at Sovrn. We proactively improve performance, streamline implementations, deliver market insights and offer technical advancements to support publishers. Creating and maintaining better Publisher experiences through  focused relationship building, improved communication cadence and a more robust knowledge share will lead to meaningful product feedback, useful data and increased additional opportunities. 

About the Job

Managing a fundamental team, leading cross-departmental initiatives and constantly improving processes is what this role requires. You'll be working with a team of Account Managers and Analysts to understand common trends with publishers in specific verticals and the formulating strategies to communicate, consult and measure the success of those strategies. The Director needs to be dedicated to optimization and feedback loops through structured outreach;  leading to trust, loyalty and opportunities. 

What You’ll Be Doing:

  • Manage a team of Managers and Analysts whose goals are to drive success for our publishers 
  • Partner with the other department leaders and the marketing and design team to develop an onboarding framework that sets your publishers up for success, continued opportunity and happiness
  • Actively engage managed publishers to improve and “engineer” what should feel like a personalized Sovrn experience
  • Regularly track the overall health all publishers and identify solutions to help your team be proactive and anticipate customer needs
  • Identify a set of daily and weekly metrics/KPIs that help your team understand if they are achieving the long term goals you have set.
  • Share learnings, ideas, and success with the rest of the Publisher Advocacy leadership team. 
  • Proactively provide your team with regular (monthly or quarterly) insights on their performance, health, and opportunities. 
  • Manage a quarterly review of all managed accounts; Identify reclassification, cross-product leads for Growth and optimization opportunities 
  • Own all KPI/metrics for the Publisher Advancement, Accounts team 

About You

You are a self starter and able to get the job done without micro management. You have to be comfortable with change as this is a new team structure and we will have to evolve as we learn. You need to be comfortable working in a team environment and be able to collaborate with other people in similar roles.

The successful candidate will have: 

  • Sees obstacles as opportunities
  • Proven Leadership abilities
  • Communicates openly and honestly
  • Digital Media experience/knowledge
  • Experience using Confluence, or 
  • Experience using Salesforce

Bonus Points

  • Sr. Account Management experience 
  • Proficiency with Atlassian platform
  • Proficiency with Salesforce platform

Position Reports to: VP, Publisher Advancement 

About Sovrn

We spend a great deal of our time online. Whether it’s for information, commerce, or entertainment, each of us has come to depend on what we research, discover, and share. Publishers – those who create and curate content – are what makes the Internet great. Yet these publishers practice their craft largely alone, in silos – without reference points or insightful understanding about where they sit in the grand scheme of things. To add to the challenge, once a Publisher’s content is in the wild, then the task of building engagement, growing a loyal following and enriching the engagement with that following can sometimes feel like shots in the dark or worse, a black box. Moreover, making money from their craft can be a complex task for any independent publisher who might prioritize generating content first and money second.

Sovrn believes that independent publishers are the Internet's vibrancy. As a partner and advocate to tens of thousands of independent publishers, Sovrn provides tools, technologies and services that help publishers (a) make money; (b) get distribution to grow their audience; and (c) access a massive data commons providing extraordinary insights.

The landscape of content networks, adtech vendors, and the myriad of buy-side / sell-side companies can be a complete maze for any reasonable person to decipher. Sovrn cuts through the noise and simplifies things with a basic, straightforward mission:

            Help content creators do more of what they want to do – and less of what they don’t

Sovrn is an Equal Opportunity Employer!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are in a brand new building, close to breweries, restaurants and coffee shops. Easy to get to, plenty of parking and the bus stops right out front.

An Insider's view of Sovrn

How would you describe the company’s work-life balance?

Our Reliability Team works incredibly hard, however….personal life comes first. One of the reasons is that we have incredible managers that realize that we are humans. We work hard but when we are off, we are off!

Laura

Sr. Site Reliablity Engineer

What does your typical day look like?

No two days look the same, but I mean that in a good way! At Sovrn, people are given the ability to step outside the confines of their job description and engage cross-departmentally. Sovrn is a great place to work for people who love to learn and challenge themselves.

Hanna

Sr. Director, Marketing

How does the company support your career growth?

I always wanted to move into management one day. When the opportunity presented itself earlier than I was ready for, the leadership supported me to ensure that we were successful. I can't imagine having grown without them.

Stacey

Manager, Software Engineering

How do your team's ideas influence the company's direction?

Great ideas can come from everybody with the right support and space. To this end, we hold an Innovation Week quarterly for all engineers. We aren't afraid of trying new tech, as long as it delivers customer value. We encourage creativity with a collaborative environment, POCs during planning phases, and aggressively maintaining tech debt.

Jesse

CTO

What are some things you learned at the company?

Our onboarding is phenomenal for new employees, helping educate new hires about the entire adtech industry in addition to the specifics of their role, illuminating their place within the larger ecosystem. The office has a fun, collaborative atmosphere that encourages a strong balance between work and health.

Cody

Team Lead, Quality

What are Sovrn Perks + Benefits

Sovrn Benefits Overview

We have a choice of health and wellness plans that meet your needs, including medical, dental and vision. Take advantage of an open vacation policy, flexible working hours and paid parental leave. Enjoy catered lunch every other week, along with breakfast to start your Friday mornings. Be part of a passionate and high growth culture, work with great people and make an impact on Sovrn's future and direction. Did we mention Raccoon shirt Friday's?

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, Sponsored race teams.
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Friday. Employees get free lunch on Tuesday.
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Culture of Learning and Career Advancement. Awesome people!

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