Customer Support Specialist at Greenhouse Software

| Greater Denver Area
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We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.

Greenhouse is looking for a Customer Support Specialist to join our team in the Denver office!

As customer-facing product experts, our Customer Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. You’ll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire.

Often cited by our users as the "best thing about Greenhouse,” Customer Support Specialists work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers’ experience with Greenhouse.

Who will love this job: 

  • An advocate - you thrive on engaging with our customers, working hard to help them succeed
  • A problem solver - you creatively find solutions and discover workarounds using the resources available
  • A wordsmith - you communicate clearly, concisely, and with a friendly tone
  • A helper - you are friendly and patient, crafting a positive experience for our customers with each interaction
  • An efficient worker - you juggle priorities without breaking a sweat, maintaining an excellent level of organization
  • A great teammate - you contribute ideas to elevate your greater team and help them succeed

What you’ll do:

  • Serve as first point of contact for all support communications – primarily via email and online chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
  • Diagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to ensure timely follow-up and satisfactory resolution
  • Expand your knowledge of our products and technical skills via through both training and practical experience
  • Provide recommendations for continuous product and process improvement

You should have:

  • Customer-facing work experience
  • Excellent problem solving and analytical skills
  • Proven perseverance when resolving customer requests
  • A passion for learning and sharing knowledge with others
  • Excellent written and verbal communication skills
  • Prior experience resolving technical issues using chat and email, a plus
  • Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

Who we are:

At Greenhouse, we celebrate having a diverse group of hardworking employees – and it hasn’t gone unnoticed. In 2019, we were ranked #4 in Fortune’s Best Workplaces in New York and #5 in their Best Company Culture. We’ve also been recognized as a Best Company for Diversity by Comparably, and have been named to Inc. Magazine’s Best Workplaces list. We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.

We offer a full slate of benefits from competitive salaries, stock options, medical, dental and vision coverage, flexible vacation, commuter benefits, a 401(k) plan and a paid parental leave program.

Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

Convenient location in the LoDo neighborhood of downtown Denver, surrounded by upscale dining, shopping, entertainment, and easy access to parking.

An Insider's view of Greenhouse Software

What’s the vibe like in the office?

The vibe of the Denver office is pretty laid back. People move to Colorado for a reason, to enjoy the beauty of the Rocky Mountains. In the office we have mountain bikers, hikers, skiers, climbers, and people who just like drinking beer outside. We try to plan events that beer drinkers, non-beer drinkers, outdoorsy people non outdoorsy people.

Harrison Woodson

Sales Development Representative II

What does your typical day look like?

There is a lot of freedom to move around, so if you don’t want to be at your desk all day, you can find a spot in the common area, snag a phone booth, or sit down at an open table with other teammates. I greatly appreciate the encouragement from management to submit my own ideas for making our office comfortable and enjoyable for everyone.

Hasan Robinson

Customer Support Specialist

How has your career grown since starting at the company?

I started as a Customer Success Manager on our Mid-Market team, and had two ideas in mind for my next steps: move to our Enterprise team and work on our largest accounts, or relocate to our Denver office to help build out a new team and learn a new market. One year after joining Greenhouse, I accomplished not one, but BOTH of those next steps!

Kelsey Santini

Team Manager, Customer Success

How do your team's ideas influence the company's direction?

The Support team connects with hundreds of users each day and is a vital line between our customers and our company. We take a solutions-oriented approach to solving problems and surface opportunities and feedback to the rest of the business. We also gather valuable data that is shared across the organization to inform our strategy and direction.

Alyssa Edelman

Director of Customer Support

What does career growth look like on your team?

There are a variety of career paths any Customer Support Specialist can take. We love to promote professional growth within our department, and we also encourage people to pursue career opportunities that align with their interests through promotions into other departments such as tech support, customer success, and many others!

LizAnn Nealing

Customer Support Team Manager

What are Greenhouse Software Perks + Benefits

Greenhouse Software Benefits Overview

We offer a full slate of benefits, including competitive salaries, stock options, medical, dental, vision, life and disability coverages, FSA, HSA, flexible vacation, commuter benefits, a 401K plan, and a parental leave program. And... we offer some not-so-standard, extra-fun benefits, including learning & development stipends, adoption and fertility benefits, an employee discount platform, and of course, fully stocked fridges and cold brew on tap. :)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have a flexible PTO policy that encourages employees to take the time they need with support from their manager.
Sabbatical
Eligible employees get 35 days of paid sabbatical after their first 7 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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