Greenhouse is hiring a Customer Success Manager to help our SMB customers transform the way they hire!

Hiring well means engaging all functions of a business and introducing organizational change. Our Customer Success Managers partner with our customers to drive success within their organizations by transforming the way they hire. Customer Success at Greenhouse isn’t just about relationship management - it's about digging into each customer’s organizational goals and unique challenges to help them discover how to best use Greenhouse to elevate their hiring strategy.

Who will love this job:

• A proud advocate: you represent the voice of our customers and demonstrate empathy, resourcefulness, and the ability to be solutions-focused.
• A teacher: you help customers navigate the product and inspire confidence on the way to hiring enlightenment.
• A helper: you are engaging, can smooth bumpy roads, and have a knack for building positive relationships.
• A subject matter expert: you can learn the ins-and-outs of our product and are creative in solving problems for our customers.
• A teammate: you contribute ideas to elevate your team and improve processes.

What you’ll do:

• Provide strategic guidance to our customers by demonstrating knowledge of products, services, and best practices, ensuring customer happiness and engagement
• Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse’s internal Support, Product, Engineering, and Sales teams
• Work closely with our Expansions team to ensure our customers continue long-term partnerships with Greenhouse
• Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes

You should have:

• 1-2 years of hands-on customer-facing experience
• Exceptional written and verbal presentation skills
• Demonstrated ability to manage competing priorities
• Experience in hiring (e.g. as a hiring manager, an interviewer, etc.), a plus
• Experience in B2B SaaS, a plus
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Pay, Perks & Such

At Greenhouse, we love to celebrate our diverse group of hardworking employees – and it shows. We’re proud to say that in 2018, we’ve been ranked #2 by Crain’s New York Best Places to Work, #10 Best Company Culture to work for by Comparably, #37 Best Place to Work by Glassdoor and are recognized on Inc. Magazine’s Best Workplaces list. We pride ourselves on our collaborative culture that is pervasive throughout every step of a Greenhouse employee's journey. Starting with our interviews and continuing through our executive “Ask Me Anything” sessions, collaboration is at the heart of working at Greenhouse.

We offer a full slate of benefits including competitive salaries, stock options, medical, dental, vision, life and disability coverages, FSA, HSA, flexible vacation, commuter benefits, a 401(k) plan and a parental leave program. And... we offer some not-so-standard, extra-fun benefits, including learning & development stipends, adoption and fertility benefits, an employee discount platform, and of course, fully stocked fridges and cold brew on tap. :)

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us, and find out what the best work of your career could look like here at Greenhouse.