Customer Experience Associate at Havenly

| Greater Denver Area | Remote
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Havenly, Inc. is a funded and fast-growing consumer services startup, located in the heart of Denver. We offer online interior design services that make decorating your home simple, affordable and accessible for everyone.

As a Customer Experience (CX) Associate at Havenly, you will be responsible for providing frontline support to Havenly clients through email, phones, and chat. We strive to create delightful interactions with each and every customer we serve in order to create meaningful and long-lasting relationships. We work tirelessly to accomplish this and always have fun doing it. This opportunity may be perfect for you if you’re not only a true “people person” but a problem solver at heart. You’re incredibly resourceful, tech-savvy, and know how to maintain perspective and levity in a very fast-paced and ever-changing environment. Not every customer will be happy, and not every situation will be easy, but you recognize that you have the opportunity to turn everything around and truly make someone’s day. 

The Details:

  • While this is a 100% remote position, you must reside in or around the greater Atlanta, Chicago, or Denver areas. 
  • You must have access to your own computer, a stable and fast internet connection, and a quiet place to work
  • This role includes a full-time schedule with weekend hours - specific schedules available at time of offer

What You’ll Do:

  • Through phone, chat and email support, help customers resolve issues including website navigation, product questions, ordering and payment issues, order tracking, order returns, and more. 
  • Provide accurate, timely, and kind responses to customer inquiries. 
  • Be the voice of the customer and share feedback with cross-functional teams to inform product enhancements and new product features. 
  • Assist the CX department with various tasks to ensure a flawless customer experience. 

The Experience You’ll Bring:

  • 1-3 years experience in a customer-facing role
  • The ability to navigate seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals. 
  • A love of thinking creatively to get to the root of an issue and solve problems. 
  • The desire to put customers first and be an advocate in helping them solve problems.  
  • Excellent verbal and written communication skills
  • The availability to work non-standard hours including weekends and holidays. 
Additional Details:
  • This is a full-time non-exempt opportunity. This is a temporary position with the possibility of a full-time position at the end of the temporary period based upon employee performance and business need.
  • Applicants must live in Colorado, Georgia, or Illinois to be considered.
  • Hourly compensation for this role is $17 per hour. 
  • Our total rewards package includes competitive compensation, health benefits (Medical, Dental, Vision, Disability), and 401K. In addition we offer free design services, and discounts on furniture and merchandise
  • Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
  • Applicants must be currently authorized to work in the United States on a full-time basis.

As a company, our goal is to make everyone feel good at home and that starts right here, at Havenly HQ.  We celebrate our differences and encourage everyone to bring their true selves to work each and every day. Throughout the journey of each of our team members, as a company we take pride in and commit to ensuring that everyone feels valued, heard, welcome and have equal opportunity to thrive. With the above stated, Havenly is committed to cultivating a diverse and inclusive team. We are open to candidates of all backgrounds and encourage you to apply if interested. 


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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MySQLDatabases

Location

3501 Wazee St, Denver, CO 80216

What are Havenly Perks + Benefits

Culture
Volunteer in local community
Everyone at Havenly receives 3 volunteer days to use per year.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Havenly is female-founded and lead.
Hiring Practices that Promote Diversity
At Havenly we put a focus on not only ensuring we're filling our pipeline with diverse candidates but also through our hiring process try to reduce and recognize bias at every step.
Health Insurance & Wellness Benefits
Disability Insurance
Disability insurance covers 60% of annual salary up to $1200/week.
Dental Benefits
Our dental plan covers $2000 of expenses.
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 4 weeks of paid parental leave for all new parents and offer an additional 8 weeks of paid leave for birthing mothers.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 20 days per year of paid time off based on years of service. In addition, everyone on the team receives 3 floating holidays and 3 volunteer days.
Paid Volunteer Time
Sabbatical
Eligible employees get 6 weeks of paid sabbatical after their first 5 years of working at the company.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Havenly hosts "Wine Wednesday" every other Wednesday. The team gathers for their choice of beverages, and a selection of cheese and crackers. Some Wednesdays we'll even host a
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
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