Apto is the foundation that makes the most successful commercial real estate brokers successful. We are a ten-year-old company that has gone back to our startup roots. We are looking for people who want to add value every day and are looking to solve problems at the root. 

What we're looking for:

As an Apto Customer Care Agent, you’ll become part of a small team of support personnel who troubleshoots and resolves customer issues. It requires being a skilled technical resource who has a knack for making technology simple for those who aren’t as comfortable with it and empathizing with the challenges they face.

A core piece of the role is prioritizing and scheduling help desk activities to ensure customers are heard and their challenges are addressed.

Ideally, you can do more than just solve tickets. The best customer service is the one that isn’t needed. You'll be perfect for our team if you can see patterns in ticket activities and bolster our knowledge center and identify internal process improvements to anticipate customer needs.

What you'll need:

• Experience with Zendesk and Intercom
• Knowledge and experience in ITIL based help desk environments
• An understanding of database concepts and data management
• An understanding of Salesforce solutions and how the ability to identify product and services upsell opportunities
• The ability to create and curate knowledge articles, enabling customers to resolve their issues independently
• Salesforce Admin certification is a plus but not required!

Capacities we're looking for:

• A passion for customer service and a great love for helping people
• Ability to maintain composure and calm in stressful situations, both written and verbal, with colleagues and customers
• An eye for finding ways to make processes more efficient
• Excellent written and verbal communication skills
• The ability to effectively prioritize and escalate customer issues as needed
• Independence to find your own answers and keep learning
• Aptitude to be a self-starter and comfortable with frequent change

What We Offer

• Flexible vacation and powder days
• Hybrid work model
• 100% company-paid medical, dental, and vision
• 401K and company-paid life, short-, and long-term disability insurance
• Collaborative and humorous culture

Salary range: 44-50K