Invitae develops tests that detect genetic variations associated with cancers and inherited disease.

Clinical Consult Data Analytics Specialist at Invitae (Remote)

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Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life. 

The Invitae Clinical Consult Team provides on-demand support to clients and patients accessing Invitae’s testing services. We are hiring a Clinical Consultation Data Analytics Specialist with a passion for providing an exceptional patient and client experience. This position offers the opportunity to work closely with an experienced team of board-certified medical geneticists and genetic counselors, genetic counseling assistants, and a variety of marketing, commercial, and other professionals who aim to bring comprehensive diagnostic and preventive genetic testing to the world. Excellent communication skills and customer service savvy are required. 


  • Develop key performance metrics and use data and analytics to regularly monitor and support improvement efforts
  • Monitor phone and case metrics on a weekly basis to ensure adherence to SLA, identify other key metrics for tracking agent and overall team performance
  • Interface with Salesforce and Vonage support teams to collect, organize and analyze data, including establishing dashboards
  • Go-to person for updates and revisions working with Salesforce and Vonage teams
  • Support implementation and monitoring of clinical services in new and international markets

What you bring:

  • Successful candidate will have a BS degree in an applicable field with a minimum of 3 years of demonstrated experience
  • Experience building dashboards and working with data (required)
  • Experience with Salesforce CRM, Tableau and Vonage (preferred)
  • Operations experience working with a support function in a customer obsessed setting
  • Experience working with international teams (preferred)
  • Embodiment of the Invitae culture of honesty, transparency, team above the individual, grit and data-informed action
  • A culture of calm while operating with a sense of urgency
  • High-level thinking and creative problem solving
  • “Can-do spirit ” - take initiative to get things done
  • Ability to anticipate future needs, then plan and prioritize accordingly 
  • A forward thinking approach that is not hindered by traditional models of customer service and patient care 
  • Team focus - dedicated to helping and supporting teammates  succeed in delivering on Invitae’s mission
  • Strong, effective, direct communication with exceptional written and oral communication skills
  • Adaptability to Invitae’s dynamic environment, working in a rapidly-scaling company where priorities, projects and policies may shift quickly
  • Excellent planning, organizational, and time management skills

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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What are Invitae Perks + Benefits

Invitae Benefits Overview

At Invitae, our employees are the key to our continued success. Our culture is one of our most important strengths. A set of commitments we make to each other and to our customers to build a world-class organization in service of our mission. That is why Invitae proudly offers comprehensive perks and benefits program with choice and flexibility in mind.

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home on occasion as needed.
Family Medical Leave
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Archer hosts company outings Semi-annually.
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning

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