Who We Are

Since founding the company in 2001, CampMinder quickly became recognized as an industry leader in delivering innovative web-based systems to streamline summer camp business operations. We work with over 850 of the industry’s leading camps, throughout the United States and beyond. Based in Boulder, CO, CampMinder cultivates a purpose-driven, values-led culture. CampMinder was awarded Outside Magazine’s Best Places to Work in America for three years in a row (2017, 2018, 2019) and was named one of INC. Magazine’s Best Workplaces in 2019. 

The Role

CampMinder relentlessly strives to create a world-class experience for our clients, employees, and the industry we serve. For our clients, a key part of that experience is our approach to support which centers around empathy, humility, and heart. The Core Values at CampMinder drive our decisions which foster a powerful and fulfilling experience for employees and clients.

As a Client Support Representative at CampMinder, you will support camp staff, parents, and your colleagues to problem-solve and improve processes. You will be trained to advise and empower your clients by providing conscientious, comprehensive, and knowledgeable support. You will learn how we approach challenging situations with confidence while providing solutions with empathy, kindness, and ownership of each step of the solution process to ensure a consistent and thorough resolution. This is what sets us apart and guides us as we help our clients be successful.

Your Typical Day Could Include: 

• Team stand-up, top off coffee, snuggles from one of the many office dogs
• Jump on the phones to start helping clients, work on tickets/queries, check your progress on your goals for the quarter
• Help lead a training webinar for clients
• Lunch at the Red Table or take a walk to one of the many nearby food trucks
• Participate and/or take a turn leading Client Support’s Weekly L10 meeting where we celebrate achievements, tackle challenges, and check in on projects
• Give and get feedback from coworkers how to tactfully handle challenging calls

An initial set of responsibilities may include:

• Developing and sustaining a broad and deep knowledge of the CampMinder platform
• Providing timely, comprehensive, and empathetic responses to client inquiries/issues as reported via phone or e-mail (input into Salesforce)
• Identifying opportunities for product or procedural efficiencies and taking ownership to implement improvements
• Accurately maintaining, on a timely basis, all details and relevant data within the CampMinder CRM
• Gathering and reporting on competitive insights as appropriate
• Contributing to special projects aimed at improving customer experience
• Taking part in company-organized meetings, workshops, trainings, and initiatives

What You Bring:

• Commitment to CampMinder’s purpose and core values
• An innate desire to be of service to others
• Ability to think critically and troubleshoot complex problems 
• Excellent communication skills on all fronts- phone, email, and in-person
• Professionalism, tact, and diplomacy required to gracefully engage in occasionally difficult and emotionally-charged conversations
• Adaptable styles of communication so you meet the client where they are at
• A proven ability to succeed in a fast-paced, high-pressure environment
• A work history that demonstrates an ability to work collaboratively within a small, tight-knit team
• Helpful skills/experience but not required: 
• Working knowledge of G Suite (Google Office suite), proprietary web applications and Salesforce.com CRM
• Experience of the summer camp industry either as a camper or employee of a summer camp 
• Some command of the Spanish language would be an added value since we work with camps all over the world!

Schedule and Seasonality: 

• Fall, Winter, Spring 
• 40 hours/week, Monday-Friday, scheduled either 7am-3:30pm or 8:30am-5pm
• Working on calls, tickets/queries, projects 
• Summer (May-August)
• 40-42 hours/week, scheduled 7am-3:30pm or 9:30am-6pm, rotating weekend daytime shift with several other staff
• You will be scheduled off a day during the week if you work a weekend day-- take advantage of those less crowded favorite hiking trails! 
• Focus is on the high volume of calls to support camp staff
• We hire seasonal summer staff to specialize in parent support  

CampMinder Employee Benefits

• Amazing co-workers and leadership
• Focus on learning and growth
• Medical, dental, and vision coverage
• Paid parental leave for all new parents
• Company-paid disability and life insurance
• 401(k) with 4% company match
• Trust-Based PTO and nine paid holidays
• Monthly wellness allowance
• Company-provided fresh fruit and snacks
• Dog-friendly office

If this sounds like a fit, we look forward to hearing from you! We'd love to see your application include a cover letter that details your interest in this opportunity at CampMinder!