Client Services\Customer Care Support Principal

Position open for a Subject Matter Expert for Maritime. The role will be customer facing and will require the ability to understand the data and its applications, problem solving at a technical level, involving various customer IT platforms, where the technical issues may arise. The role will be working with IHS Markit data and liaising between a variety of internal provider groups to ensure continuous client access. It will also be required to work with various IHS Markit teams to develop and enhance products and processes to address customer issues and better meet customer requirements.

 

General Job Duties

  • Providing expert assistance to the Industry Solutions and Sales teams on datasets to support customer orders
  • Creating and delivering bespoke data extracts and creating scheduled jobs
  • Create a product specification attachment for the contract which details records, frequency and format
  • Arranging bespoke data extracts including legacy jobs, liasing with other teams as necessary
  • Support the Industry Solutions and Sales teams with understanding what data customers do not have and what they could potentially take to try and uplift accounts.
  • Provide expert advice and guidance to the global Industry Solutions and Sales teams and also clients about what constitutes the service and what we can do to migrate them to a more modern service offering.
  • Ensuring customers are made aware of any data changes and amending data linkages where issues arise
  • Providing expert advice on pre-sales process to the global Industry Solutions and Sales teams

Specific Job Duties

  • Maintain a knowledge of market trends to ensure that clients requirements around bespoke data solutions are understood and new opportunities maximised.  
  • Work with other key stakeholders within the Data and PD&D teams to ensure that the Production systems are upgraded and keep in line with maritime sector needs.  In addition work with Product Managers alongside key data developments to ensure that new datasets and services are made available through the Production systems
  • Develop and provide expertise and skills in handling Movements data and enhancing the output in graphical/spatial terms.
  • Co-ordinate the migration of legacy production jobs, providing expert advice to clients, preparing new specifications and arranging test data sets

Knowledge and Experience Required

  • 2 years minimum experience in the maritime industry
  • Must have a good knowledge of IHS Markit databases and data fields
  • Sales or customer service ability, in particular handling of customers and relationship building
  • Proficient using Microsoft Office Suite applications

Key Competences:

  • Problem-solving: ability to work within a team environment and to approach problem solving in a creative manner.
  • Personal Style: intuitive, inquisitive, self-motivated
  • Organisation: ability to work in partnership with other Departments and with clients
  • Operational responsibility: willing to accept responsibility for tasks and decisions; proactive; customer focussed; flexible; good organisational skills; ability to work under pressure and meet targets and deadlines.
  • Communication: willingness to network internally and externally; good documenting skills.
  • Development: demonstrate an interest in developing and acquiring new skills.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement

Location

We may consider Upslope Brewing and OZO Coffee our external conference rooms. If food trucks are your jam we have plenty right outside our doors!

An Insider's view of IHS Markit Digital

What’s the vibe like in the office?

Uniqueness and creativity can be seen in all areas here! We have a digital community bulletin board where you can buy, sell, or post just about anything (seriously, anything!), a company sponsored picnic that includes spirited cornhole competitions, and regular group outings like running or cycling, before, during, or after work.

Marj

Executive Director, Sales

How do you collaborate with other teams in the company?

My teammates and I come from a diverse set of backgrounds and combine our unique perspectives to provide innovative solutions to problems. As a result, our products push new boundaries and delight our clients.

Jason

Product Management Director

What are some things you learned at the company?

I’ve learned to appreciate and be intentional. My teammates are always ready to help each other find a better workflow, learn new tools, and support each other emotionally. This culture of support and collaboration inspires me to contribute by creating amazing work for our clients and being creative in connecting with colleagues intentionally.

Juwon

UI Designer

How would you describe the company’s work-life balance?

Our culture promotes hard work while also living a fulfilling life outside of the office. We all love spending time working together on challenging projects, and when the time comes to get away, the support is felt throughout the company. Whether it's an extended vacation or volunteer opportunity to give back to our community!

Corwin

Associate Creative Director, UI Design

What are IHS Markit Digital Perks + Benefits

Culture
Volunteer in local community
We each get 3 days a year to volunteer and will help match you with existing opportinities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have ample opportunities to join committees! We've got guilds, a Pride committee, a crafting club, a book club, a green team, a parenting community and several more.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Restricted share unites (RSU's) may be grated recognizing performance.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Life happens and we trust our colleagues to get the work they committed to done.
Remote Work Program
COVID-19 has provided us the opportunity to quickly acclimate to working remotely and we are establishing new guidelines as we continue to learn.
Family Medical Leave
Employees who have been with the company for 3 months are eligible for 26 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Time allotted for learning
We all want the opportunity to learn and grow. You and your manager can talk about what makes sense for you and your team.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

To name a few...pet insurance, ECO pass, loaner bikes and secure bike storage, showers + locker room onsite, food trucks every day and regular visits from Sweet Cow Ice Cream.

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