Description

 DAT Software & Analytics is looking for a Call Center Agent to join our Customer Support Team.

 This fully remote, work from home opportunity, is open to applicants who are full time residents of the following states: AR, AZ, CA, CO, FL, GA, IL, MA, MI, MN, MO, OH, OR, TX, VA and WA.

We’re looking for an experienced Call Center Agent who will be responsible for assuring customer satisfaction and providing quality service for DAT customers.

This is your opportunity to bring your expertise and experience to our world-class customer service team that provides our customers with exceptional support and has helped us to transform our industry.

Call Center Agent Candidate Profile

•  Organized and detail-oriented with strong communication skills.
•  Ability to identify and solve customer issues through a high degree of understanding of both technology and DAT products.
•  Ability to produce consistently high-quality work while maintaining excellent documentation.
•  Advanced customer service skills and passion for helping customers and resolving issues.

 What You’ll Do

• Deliver exceptional customer support to DAT customers.
• Respond to support requests and acts as a technical advisor for DAT supported products.
• Assist product development by being a voice of the customer and expressing problems, concerns, and requests.
• Provide training to customers on DAT products.
• Respond and resolve billing inquiries, maintain accurate customer information.
• Assist with load posting and searching capabilities.
• Manage and update customer information.

The Skills and Experience You’ll Need

• Excellent written and verbal communication skills and ability to effectively present information and respond to inquiries via phone, email
• Strong analytical and problem-solving skills.
• Ability to adhere to established business rules and maintain highly accurate documentation.
• Basic technical ability to resolve customer issues and assist as needed
• 1-3 years of experience in customer service preferred.
• DAT provides a laptop and optional equipment as needed for productivity. A hard-wired connection from the laptop to the router/modem with an ethernet cable is required. Wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability.
• High School Diploma or equivalent required.

About DAT

DAT Software and Analytics is a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 226 million freight posts in 2020, and a database of $126 billion of annual global shipment market transaction data. DAT is based in Beaverton, OR, with offices in Colorado, Missouri, Texas, and Bangalore, India.

For additional information, see www.DAT.com/company

DAT Software and Analytics embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

DAT Software and Analytics offers competitive compensation and an excellent benefit package that includes medical, dental, and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program.

All referrals and résumés are managed exclusively through the Human Resources Department.

DAT Software and Analytics will not consider unsolicited résumés from vendors including search firms, fee-based referral services, and/or recruitment agencies.