Business Systems (ERP) Manager at Brilliant Earth
Business Systems Manager
Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and the global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.
We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
The Business Systems team manages Brilliant Earth’s ERP (Netsuite) and provides strategic and tactical technical support for key stakeholders such as Finance, Sales, Operations, and Marketing.
The Business Systems Manager is responsible for providing support, service, and the expansion of the existing ERP. This is a hands-on position that requires technical knowledge and the ability to complete goals in a timely and cost-effective manner.
As a Business Systems Manager, you will partner with key stakeholders and communicate priorities and strategies to the Systems Analysts. This manager will work 1:1 with Systems Analysts to develop strategic solutions that meet our growing business needs with a focus on quality development and E2E testing, scalability and performance. The ideal candidate for this position is a systems thinker with an eye for detail and agility, while maintaining strategic vision and understanding of overall architecture.
Key Responsibilities Include:
Own and maintain NetSuite, Brilliant Earth’s ERP system.
Architect scalable, best-in-class business systems and processes.
Act as a go-to partner across the organization to assist with troubleshooting, maintaining and building NetSuite automations.
Lead large scale system projects, including:
- Collaborate with stakeholders on key initiatives.
- Develop solution strategies.
Work with our development partners to deliver projects within cross-functional timelines.
Act as the business system expert who provides critical input on new project ideas and work needed to unblock growth opportunities.
Contribute to building our systems documentation and E2E testing methodology.
Provide detailed project requirements to third party developers and guide implementation, including QA.
Act as a liaison between sales, operations, and finance groups to streamline processes and automated features, and translate needs into requirements.
Develop KPIs, dashboards and metrics to measure success and productivity across functions
Support the formulation and implementation of policies and procedures to improve business processes and timeliness / accuracy of reported metrics
Communicate with cross-functional teams to continually improve quality of analyses and metrics
3-7 years of working with Netsuite
3+ years of work experience in a similar business systems cross-functional role
3+ years of experience leading business systems teams
Ability to manage large-scale, complex projects with multiple stakeholders
Experience in process improvement / change management or project management
Proficient with SQL
Experience in operations, preferred
The targeted budget for this position is 110 - 130k. This compensation budget range may be adjusted at any time at the discretion of the company.
Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, and commuter benefits. We offer paid parental leave, an open PTO policy, and an employee discount on our products. Employees of Brilliant Earth have access to an Employee Assistance Program which includes mental health counseling, and can participate in regular wellness events led by the culture team.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.