Business Continuity Manager at Zoom Video Communications
We are currently seeking a Manager of Business Continuity to join our team. The Manager of Business Continuity role is responsible for developing, implementing and leading the strategies, operational and tactical plans to ensure the continuous improvement of Business Continuity Management (BCM) across Zoom businesses and all functions globally. This leader will support our CISO and Zoom’s Business Resilience Team through ensuring business continuity plans are in place and by collaborating across teams globally.
This position will also act as the key business partner in crafting and supporting functions in developing a BCM metrics, awareness program, supervising/conducting drills/exercises and delivering training including providing standards, policies, plan templates and training materials.
This position reports to the Senior Manager of Business Resilience. The ideal candidate will be an expert in their field with a proven ability to design and implement a best-in-class resilience product worldwide.
Responsible for all aspects of the organizations Business Continuity Management Program (BCM) which includes the design, implementation, continual assessment and improvement of business continuity plans to ensure all core functions of the Company continue until normal operations/facilities are restored.
Working with the various lines of business and corporate functions to conduct Business Impact Assessments (BIAs) and drive the development of robust business continuity plans (BCP) that include contingency planning for loss of people, loss of facilities, technology, and vendor dependencies.
Develop comprehensive and integrated exercises to test and update BCPs on a regular basis. Works with other teams to ensure Business Continuity risks are sufficiently identified, assessed, mitigated, and reported. Serves as a primary liaison with internal and external auditors and federal regulators.
Provides strategic thought leadership and subject-matter expertise on crisis management planning and execution.
Establishes and proactively manages a sound business continuity framework (governance processes, policies, procedures, and best practices) to keep the BCM program components aligned, current, relevant, actionable, auditable and ensures all plans support business resumption within approved recovery time objectives (RTO’s) and recovery point objectives (RPO’s).
Identifies most severe risks to the enterprise and details business impact. In collaboration with line of business and IT leaders, determines systems, business units and personnel which are most crucial to support core operations of the Company.
Gains support from departmental leadership on BCPs.
Develops appropriate communications for various audiences in support of the BCM program. Establishes reports, dashboards and scorecards on the operational status and maturity of the program.
Regularly conducts comprehensive business continuity exercises to assess plans and proactively identify weaknesses. Documents and reports on results of exercises. Closely partners with business and IT leaders to remediate weaknesses and conducts follow up testing to ensure appropriate outcomes.
Effectively manages assigned program staff by establishing clear goals and objectives. Provides staff with clear, concise direction and provides regular performance feedback throughout the year. Anticipates and identifies issues inhibiting the attainment of assigned goals; develops and implements corrective actions. Identifies and encourages development opportunities
Desired Skills and Experience
Bachelor’s degree in Business, Computer Science, Information Management, Information Security, or a related field
8-10 years of total relevant work experience in public or private sector
Understanding of regulatory requirements for technology companies in US
Exceptional project management and reporting skills
Expert at summarizing, packaging, and presenting data to assist executive leadership in assessing options and decision support
Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
Strong innovative and creative solution development and deployment capability
Possess a demonstrated sense of urgency with the ability to perform well under significant enterprise-wide pressure
Ability to structure, manage, and coordinate complex cross-organization projects and processes with multiple stakeholders
Ability to handle projects with multiple work streams, with proven leadership success over a wide variety of business problems
Team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to senior leadership, other executive, functional, or regional management while supporting syndication with stakeholders across the organization
Effective meeting management skills and experience with leading large-scale incidents
Previous Information Security and Vendor Management experience
Knowledge of IT controls and auditing practices
Excellent leadership skills with the ability to develop and foster partnerships
Fluency in Google Suite, Microsoft Office, and Asana
This role is open to candidates in the U.S.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
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