Your role
Are you a critical thinker with a high level of attention to detail? Do you enjoy working with customers and problem solving?
We're looking for a Software Support Tier-1 Associate, within the Axxis Software Division to:

• Support customers on application issues including questions and problems related to daily usage, configuration and reporting
• Support customers on technical issues including questions and problems related to hardware environment, systems integration and technical interfaces
• Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement
• Identify solutions to work around open issues / problems that are under investigation or pending resolution
• Provide exceptional customer support when communicating and assisting customers, ensuring high quality standards are maintained for all customer interactions and issue resolutions

Your team
You will be working in the Axxis Software Customer Support Team in various locations of The United States and Malaysia. The team of 8 direct colleagues and many secondary colleagues support our technology that allows suppliers, resellers and marketers of refined petroleum products to automate the information gathering, buying, contract management, selling, ordering, inventory, allocations, dispatching, billing and reconciliation processes.
As a proven industry leader, Axxis has been providing the foremost information technology software solutions to the downstream petroleum and renewable industries since 1991. Axxis integrated software solutions are used in hundreds of supplier, marketer and jobber locations, helping them save time, increase efficiency through automation, reduce costs and ultimately improve their bottom line.
Additionally, as a trusted advisor to the refined petroleum and bio-energy industries, Axxis provides a full range of technical and consulting professional services to help our customers better automate, integrate and utilize technology.
Your expertise
You have

• Prior experience with troubleshooting application-related problems (2 year minimum)
• An excellent Customer Service skillset and drive to delight Customers
• Technical knowledge of Web applications, Windows operating system configurations, features, and settings

You are

• Strong communications skills, both written and oral
• Organized with strong problem-solving skills including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced environment
• A self-motivated individual who can work effectively and collaboratively with all co-workers, while also completing projects independently
• Able to use rigorous logic and methods to solve difficult problems with effective solutions, probing all fruitful sources for answers and can see hidden problems
• Driven by the desire to help others succeed, delivering the highest levels of customer service and professionalism

What We Offer

• Competitive base salary, bonus plans and equity.
• A comprehensive, benefits package that includes medical, dental, vision and life insurance plans, paid time off, a generous 401k match with no vesting period, parental leave and 3 volunteering days each year. For more information on benefits, please access the benefits page on our careers site: https://careers.ihsmarkit.com/benefits.php.
• For work locations in the state of Colorado, the anticipated minimum base salary for this role is $48,000. Compensation will be determined by the education, experience, knowledge, and abilities of the applicant.

Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here.
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, because we are a United States (US) federal contractor, we are requiring all US employees to be fully vaccinated against COVID-19, unless they have been approved for an accommodation due to a medical reason or a sincerely held religious belief. The company also participates in the E-Verify Program to confirm eligibility to work in the US.
For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency
Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.