This is a remote role, which can sit in any of the following 25 states: AZ, CA, CO, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, NY, OR, PA, TN, TX, SC, CT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.
Guild is hiring for an Associate Manager of Student Operations to lead and support the daily operations of a team of Student Operations Specialists, who are responsible for helping students to maintain momentum and overcome barriers in the enrollment process of their chosen academic provider.
In particular, we are looking for a leader who can work up, down, and across an organization, ask the hard questions, and who is excited to help drive growth and successful student outcomes at Guild. As an Associate Manager of Student Operations, you are responsible for contributing to the leadership, management, and operational oversight of Guild’s rapidly growing Student Operations team.
As an Associate Manager, Student Operations you will:
- Supervise a team of 6-12 Student Operations Specialists by conducting weekly 1:1 meetings, leading team meetings, performing call reviews and managing any logistical requests
- Drive team performance through holding team members’ accountable to quantitative and qualitative metrics
- Manage consistent change by supporting team members and explaining the “why” behind the frequent and quick changes that result from Guild’s vast growth
- Support the launch of new academic and employer partners to meet our students’ and clients’ need; including supporting Service Level Agreements (SLAs) and nuanced policies
- Join a team committed to building a diverse, equitable, and inclusive environment that you’d support every day
You are a strong fit for this role if you have:
- Experience managing teams with defined OKRs, KPIs, or metrics
- Experience with change management and/or rolling out new processes/procedures to drive efficiency
- Experience using analytical approaches to develop, measure, and evolve processes
- Ability to develop strong relationships and communicate effectively while under pressure - balancing confidence, humility, and diplomacy internally and externally
- Experience building diverse, equitable, and inclusive teams
- Experience in a startup or similar environment where there is frequent change and a need to demonstrate and act with a sense of urgency
- Ability to successfully manage multiple complex, cross-functional projects at the same time
- Familiarity with tools like: Salesforce, Looker, Asana, and Zendesk (Support only)
- 1+ years of experience managing an operations team, with specific experience with various ticketing tools
Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.
We are one of the few female-led companies to hit a $1 billion valuation and the only Certified B Corporation with those qualifications. Our Series D financing round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq.
Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionate about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $60,000-$75,000, as well as company stock options.
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for your future
- 3 weeks of vacation in your first year and an open vacation policy after year 1 to help you recharge
- 8 days of fully-paid sick leave, so that you can take the time to heal and or recover
- Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Education benefits and tuition assistance to help your future development and growth