Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Responsibilities
The PX Technology Lead will ensure current and future PX Technology applications meet the needs, requirements, and objectives of the company and the People Team. This role will develop a comprehensive end-to-end HR technology strategy that provides a seamless and scalable user and internal experience that enables the People team, leadership, and teammates to be most effective in their day-to-day work.

• Collaborates with the People Team and organizational leadership to determine the short- and long-term system objectives; develops a plan to modify, enhance or replace PX applications, modules, and systems to meet those objectives.
• Liaises between the PX team and IT to ensure alignment on Zoom's PX technology initiatives. Leads PXIT meetings and represents PX as a SME on technology initiatives.
• Assesses current system and utilization; identifies and recommends improvements such as training, customization, and enhancements to maximize the value and efficiency of Zoom's PX technology suite (Workday, Glint, HireEZ, Clinch, etc.) and other systems that impact the Employee Experience (ServiceNow, Simpplr, etc.).
• Partners across the PX organization to understand business needs and use root cause analysis to recommend technology solutions. Also partners with People Analytics to prepare reports and present findings and recommendations to leadership.
• Prepares Business Cases for Vendor Selection Committee for new PX technology asks and leads the RFQ process for all new PX Technology vendors. Also prepares SOWs and negotiates between PX and Zoom's procurement team. Works with finance to ensure any PX technology asks are included in budget planning.
• Partners with PX Project Managers to define and capture all technology requirements during project initiation phases. Also helps coordinate Functional system testing including writing Test Scripts and acting as Functional Test Lead.
• Serve as steward of user experience for the PX applications supported; monitor system adoption and user feedback; ensure the development of processes, tools, support materials, and training to maximize system adoption.

Requirements & Skills

• Verbal and written communication skills necessary to explain complex and/or confidential information
• Ability to serve as a change agent and project leader while working with various audiences and teams
• Experience with procuring and implementing PX systems and applications
• Experience creating test scripts and leading Functional testing
• Experience with change initiatives, process improvement and/or
  simplification initiative
• Solid understanding of PX processes and their impact on PX systems
• Knowledge of authentication schemas for external 3rd party tools
• Ability to plan design workshops and coordinate the collection and maintenance of design decisions made by leadership
• Knowledge of current industry thinking and trends to regularly
  communicate thought leadership in this area as necessary

Competencies

• Analyzing & Interpreting Data - Drawing meaning and conclusions from quantitative and/or qualitative data
• Critical Thinking - Analytically and logically evaluating information, propositions, and claims
• Professional & Technical Expertise - Applying technical subject matter to the job
• Attention to Detail - Focusing on the details of work content, work steps, and final work products
• Oral Communication - Engaging effectively in dialogue
• Self-Management - Showing personal organization, self-discipline, and dependability
• Presentation Skill - Formally delivering information to groups
• Writing - Communicating effectively in writing
• Customer Focus - Attending to the needs and expectation of customers
• Relationship Building - Establishing rapport and maintaining mutually productive relationships
• Leveraging Technology - Applying technology for improvements in organizational efficiency and effectiveness
• Project Management - Planning and tracking projects to ensure the on- time, on-budget, and achieve their objectives

Education
Required

• Degree in Human Resources, Information Systems (or related) or
  directly related business experience

Substitutions

• 5 years' experience in PX systems management and/or as a PX
  systems consultant

Required Experience

• 5 - 7 years procuring, implementing, and enhancing PX/HR platforms

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
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