Learning Business Partner, Customer Experience at Gusto

| Greater Denver Area
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Learning Business Partner, Customer Experience

Gusto is looking for a Learning Business Partner to join our growing L&D team in Denver. As a partner to our Customer Experience team, you will have the opportunity to work across the learning process, and would be highly engaged in consulting with our CX leaders, designing learning solutions, and working with the broader team to make those solutions come to life through learning assets, and facilitated experiences. We are looking for an individual with passion and expertise in learning science, consulting excellence, and instructional design.

The Learning and Development team is responsible for ensuring that our customer experience teams have the knowledge and skills to be successful. The ideal candidate will be deadline driven, have a passion for creative problem solving and is eager to partner with Subject Matter Experts and facilitators to deliver a quality experience.

Here’s what you’ll do day-to-day:

  • Demonstrate an expertise in tailoring solutions to audience needs based on observation, interviews, and depth of learning desired i.e. Learner-Centered Design
  • Push the envelope on what constitutes “Best in Class” learning
  • Research and continually learn different tools, applications, and methodologies to keep our team on the cutting edge of consulting and instructional design
  • Support a vision for empowered learning across the enterprise
  • Collaborate with stakeholders and partners to determine learning and performance needs and priorities to achieve business results.

Here’s what we're looking for:

  • 5-7 years experience in a learning & development role
  • Skilled in performance consulting, coaching, and learning and development processes
  • Strong planning and organizing skills coupled with solid project management skills
  • Highly proficient at building strong, lasting relationships with team leaders
  • Excels in execution, establishing priorities and meeting swift deadlines in a fast pace, in a rapidly changing environment
  • Strategic thinker with the ability to execute
  • Experience partnering with customer facing teams strongly preferred
  • Proven success at managing cross functional teams and partnering with external vendors
  • Experience leveraging standard eLearning tools (Elucidat, Articulate, Captivate, Brainshark, Bridge or other LMS) preferred
  • Payroll, Benefits, or HR experience a plus but not required

About Gusto

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks


1201 16th St, Suite 350 , Denver, CO 80202

What are Gusto Perks + Benefits

Gusto Benefits Overview

We believe in taking care of you...

In order to do the best work of your life, it is important that you are valued and taken care of. At Gusto, we value our employees above all else and are committed to continually seeking out new ways to foster their well-being. Our values drive how we work and also how we design our benefits program.

Volunteer in local community
Friends outside of work
Eat lunch together
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
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