Gusto
Gusto simplifies HR, payroll & benefits for modern businesses.
Denver, CO
Hybrid

Learning Business Partner, Customer Experience

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Learning Business Partner, Customer Experience

Gusto is looking for a Learning Business Partner to join our growing L&D team in Denver. As a partner to our Customer Experience team, you will have the opportunity to work across the learning process, and would be highly engaged in consulting with our CX leaders, designing learning solutions, and working with the broader team to make those solutions come to life through learning assets, and facilitated experiences. We are looking for an individual with passion and expertise in learning science, consulting excellence, and instructional design.

The Learning and Development team is responsible for ensuring that our customer experience teams have the knowledge and skills to be successful. The ideal candidate will be deadline driven, have a passion for creative problem solving and is eager to partner with Subject Matter Experts and facilitators to deliver a quality experience.

Here’s what you’ll do day-to-day:

  • Demonstrate an expertise in tailoring solutions to audience needs based on observation, interviews, and depth of learning desired i.e. Learner-Centered Design
  • Push the envelope on what constitutes “Best in Class” learning
  • Research and continually learn different tools, applications, and methodologies to keep our team on the cutting edge of consulting and instructional design
  • Support a vision for empowered learning across the enterprise
  • Collaborate with stakeholders and partners to determine learning and performance needs and priorities to achieve business results.


Here’s what we're looking for:

  • 5-7 years experience in a learning & development role
  • Skilled in performance consulting, coaching, and learning and development processes
  • Strong planning and organizing skills coupled with solid project management skills
  • Highly proficient at building strong, lasting relationships with team leaders
  • Excels in execution, establishing priorities and meeting swift deadlines in a fast pace, in a rapidly changing environment
  • Strategic thinker with the ability to execute
  • Experience partnering with customer facing teams strongly preferred
  • Proven success at managing cross functional teams and partnering with external vendors
  • Experience leveraging standard eLearning tools (Elucidat, Articulate, Captivate, Brainshark, Bridge or other LMS) preferred
  • Payroll, Benefits, or HR experience a plus but not required


About Gusto

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

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What are Gusto Perks + Benefits

Gusto Benefits Overview

Taking care of our people is just as important as taking care of our customers. We offer competitive total compensation packages with an emphasis on equity, along with many other great benefits, some of which are included below!

Medical, dental, and vision:
Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources.

Time off:
Gusties are encouraged to take the time off they need to continue doing great work.

Inclusive healthcare:
Fertility benefits, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more.

Free meals and refreshments:
If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!

Sabbaticals:
Celebrate 5 or 10 years at Gusto and take a month off to recharge.

Stipends:
Take advantage of monthly internet, phone, and wellness stipends. Enjoy commuter or remote work stipends, along with and cash for your Gusto anniversaries!

Culture
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Remote work program
Gusto hires in various locations across the United States, including some specific remote locations. Gusto offices operate on a hybrid model, including some work from home days each week.
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Gusto provides a benefit designed to support your unique parenthood journey. The benefit is not health insurance, but rather provides resources to make family forming more accessible to everyone.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Free daily meals
If you work at one of our offices, enjoy food, drinks, and snacks— on us.
Free snacks and drinks
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Lunch and learns
Promote from within

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