New Grad - Business Operations Analyst

Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
At DISH, hard work is rewarded with limitless opportunities. We're looking at more than your education and previous work experience, we want individuals who are bright, energetic and ambitious. We believe the critical thinking skills you learn in college can be applied across a variety of business functions, regardless of your major. The opportunities at DISH will provide you with a potential fast track for career advancement.
With hands-on field experience and business projects, you will get an in-depth look at how our business works and where you fit into it. Help us build our brand while we help you build yours.
All opportunities are located in Denver, CO unless otherwise stated.
Job Duties and Responsibilities
Primary responsibilities will fall into the following categories:

• Monitoring call, chat, email, and social media routing and queues for multiple lines of business.
• Working with a variety of departments across the entire organization to achieve optimal service levels.
• Tracking contact center KPIs and produce reporting on an AdHoc, interval, daily, weekly, and/or monthly basis.
• Monitoring all agents' skills and overall skill performance.
• Communicating with enterprise leadership on issues critical to operations.
• Enforcing day-to-day business practices across enterprise teams. Making recommendations on improvement of existing procedures and implementing new procedures.

Skills, Experience and Requirements
A successful Business Operations Analyst will have the following:

• Bachelor's degree; or 3-5 years of related experience and training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, standard operating procedures, and procedure manuals.
• Requires a high level of computer expertise, including office productivity suite(MS Office, Google Workspace). SQL and Python knowledge and experience preferred.
• Must possess good oral and written communication skills with all levels of personnel and be able to multitask in a fast-paced environment.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations & ability to write routine reports and correspondence.
• Ability to work flexible hours including nights and weekends

Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.