ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

We are passionate about human centered design and research methods advocating for user needs and delivering world-class products and services that redefine our customers’ thoughts regarding food for work.

We champion a thriving environment of collaboration, authenticity and feedback, in which we honor diversity of thought, create a culture of belonging, and elevate one another. We are searching for a candidate that loves documentation, organization and content creation. This role will allow us to achieve successful hyper growth, while ensuring friction reduction in our processes, products, and services by having clear sources of information that are up to date, accessible, and easy to understand for all employees in the Customer Care & Operations Organization.

What You'll Do: 

• Execute and maintain an overall documentation strategy for the Customer Care & Operations Org.
• Create and gain adoption of templates for use in Program Management, Project Management, Process Creation, Storyboarding, system and communication mapping, etc.
• Manage all documentation for the Continuous Improvement Team including updating, storing, and archiving.
• Create and maintain documentation in Confluence and WorkRamp for accessibility throughout the organization
• Create content as necessary to supplement overall documentation and engage reviewers
• Work with leadership within Customer Care and Operations Org to ensure documentation for their teams are up to date, maintained, and are organized.
• Ensure meeting notes are captured, saved, and accessible for all meetings hosted or attended by the Continuous Improvement Team.
• Manage internal AI tools by performing updates and adding resources as necessary
• Assist in the design and assignment of weekly internal communications including the monitoring of content driven channels and collaborating with teams across the company.

What You Have: 

• Minimum of 2 years of proven experience in document management and/or content creation
• Proficiency in Microsoft Office Suite, Confluence, Google Suite, Mural/Figma, and WorkRamp
• Ability to learn and master new technologies quickly
• Knowledge and proven history of using project management principles
• Excellent organizational and planning skills
• Outstanding communication and interpersonal skills used to gain alignment on our documentation/content strategy
• Ability to lead documentation knowledge sessions with different levels of the Customer Care and Ops Org and create buy in
• Experience in working to create templates, easy to follow guides, and other supplemental documentation to guide others through their documentation journey
• Ability to prioritize tasks and manage multiple assignments
• Strong problem-solving abilities
• Self starter with the ability to work independently

The national cash compensation range for this role is $65,000 - $80,000.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

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