Wonder Benefits Overview

Build and operate secure cloud infrastructure for employee-built applications and AI agents. Responsibilities include hosting, deployment environments, databases, networking, access controls, integrations, Git workflows, infrastructure automation, monitoring, backups, incident response, documentation, and hands-on support. The role partners with platform engineering, security, data, and business teams to create repeatable deployment paths and accessible self-service workflows while balancing security, reliability, simplicity, and cost.

Manage an assigned portfolio of SMB restaurant accounts, focusing on retention, engagement, issue resolution, and reactivation of paused accounts. Support contract and ownership updates, resolve payment and tax inquiries, provide marketing and product guidance, and upsell promotions. Maintain account accuracy, meet service-level agreements, handle partner inquiries, and deliver a positive merchant experience through phone and written communication.