Jobs at Vertafore

Retain and expand existing customer accounts by selling software and services, executing value-selling processes, presenting solutions to executives, resolving concerns, managing customer satisfaction, forecasting revenue, and maintaining sales pipelines. The role requires achieving activity, retention, and expansion targets while aligning customer business needs with technology solutions. Travel is required up to 75% of the time.

Implement, configure, upgrade, and troubleshoot Vertafore software for clients. Manage multiple concurrent implementations, provide technical guidance, document configurations, participate in design and planning, and support after-hours or weekend production events to ensure successful deployments.

Designs and executes software test plans, creates and reviews test cases, performs manual front-end testing, maintains test environments, identifies and verifies defects, and contributes to test automation. The role assesses functional and customer risks, supports code reviews and triage sessions, provides usability feedback, documents test results and release information, and collaborates with software engineers to ensure product quality.

Develop and maintain web-based applications across the full stack, including feature development, bug fixing, testing, debugging, documentation, and code reviews. Collaborate within an Agile team, research emerging technologies, troubleshoot operating systems, databases, applications, JavaScript, and networks, and contribute to process improvements. The role also includes mentoring teammates and delivering technical training.

Customer-facing consultant for large insurance agencies, advising on Vertafore products. Drive product assessments, recommend optimizations, support sales and professional services, present to stakeholders, ensure adoption, collaborate cross-departmentally, and travel to customer sites.

Defines enterprise-wide reliability, scalability, performance, and observability standards for critical production services. Leads reliability architecture across AWS, hybrid data centers, and customer-hosted environments; establishes SLIs, SLOs, and error-budget governance; drives fault tolerance and operational sustainability; leads critical incident response and blameless postmortems; and guides teams toward a proactive, engineering-first SRE culture.

Leads complex MGA insurance technology consulting engagements from discovery through implementation and optimization. Advises customers on underwriting, policy administration, distribution, delegated authority, and operational workflows. Supports pre-sales discovery, solution scoping, estimates, SOWs, workshops, and executive presentations. Mentors consultants, improves delivery methodologies, manages escalations, conducts user acceptance testing, and drives post-implementation adoption. Requires deep P&C insurance and MGA expertise, enterprise software implementation experience, and knowledge of integrations, APIs, data migration, and Agile delivery.

Lead cross-functional strategic initiatives for a software/insurtech company, drive M&A integration, implement business processes and metrics, coordinate executive team activities, minimize customer disruption, and deliver projects on-time and on-budget while providing analytical and change leadership.

Develop and support full-stack web features across frontend and backend; write maintainable, testable code; design interfaces and documentation; build and troubleshoot AI-enabled features using Python-based AI/agent frameworks; collaborate with cross-functional teams, participate in code reviews, and assist customer-facing teams to resolve technical issues.

Senior full-stack software engineer responsible for designing, building, testing, and supporting web applications. Work spans frontend and backend, API development, enterprise architecture, database integration, Docker-based deployments, AI/LLM integration, troubleshooting production issues, mentoring junior developers, and collaborating cross-functionally and with customers.

Manage intake and delivery of client enhancements, bug fixes, and projects across development and professional services. Scope work, prepare cost and timeline estimates, resource projects, track budgets and risks, coordinate cross-team efforts, and maintain client relationships and communications. Prioritize developer work, act as escalation point, and learn basic IMS navigation. Travel up to 10%.

Lead global cloud and hybrid datacenter infrastructure teams to ensure reliable, scalable, and secure foundational services. Drive cloud governance, FinOps, Infrastructure-as-Code adoption (Terraform/CloudFormation), automation, and collaboration with SRE, security, and product engineering. Manage hiring, performance, and platform modernization for large-scale SaaS environments.

Lead product strategy and execution for the MGA portfolio, drive AI agent adoption, manage roadmaps and backlogs, partner with GTM and engineering, build training and sales enablement, own business operations headcount, and measure success by retention, adoption, and customer satisfaction.

Own and operate production services end-to-end to ensure reliability, scalability, performance, and operational health. Define SLIs/SLOs, perform incident response and root cause analysis, build automation and self-healing, manage production changes, and collaborate with engineering, product, and operations teams to improve system design and observability.

Lead reliability, performance, and observability for multiple Vertafore products. Own SLIs/SLOs, incident response, error budget management, CI/CD and automation, and 24x7 on-call rotations. Manage managers and engineers, collaborate with Cloud Ops, Security, and Product to ensure scalable, highly available SaaS platforms.

Lead and scale a product marketing team for B2B SaaS across multiple product lines. Drive positioning, messaging, go-to-market strategy, launches, segmentation, competitive analysis, customer research, and cross-functional alignment. Implement AI and GPT tools to boost efficiency and content delivery while partnering with demand gen, sales, and product to support growth, retention, and customer advocacy.

Lead development and technical strategy for enterprise SaaS products; manage multiple engineering teams; drive architecture, design, performance, security, and delivery; partner with product, sales, and customers; recruit, mentor, and retain talent; adopt agile and TDD practices; deliver high-availability distributed web platforms.

Manage and grow Vertafores largest strategic accounts by retaining revenue, expanding product adoption, executing value-selling, building C-level relationships, developing account plans, forecasting pipeline, and meeting quota targets while resolving customer issues and collaborating with internal teams.

Lead go-to-market execution and end-to-end product release management, coordinating cross-functional stakeholders, tracking release readiness and KPIs, reporting status to senior leadership, and driving continuous process improvements to ensure timely, high-impact product launches.

Lead multiple engineering teams to define technical strategy, architecture, and delivery for enterprise SaaS products. Partner with product, sales, and customers to design high-performance, secure distributed systems. Hire, mentor, and retain engineering talent; drive scalable, maintainable solutions and cross-functional collaboration in an agile, TDD-focused environment.