Jobs at Vertafore

The Principal Site Reliability Engineer sets enterprise-wide strategy for reliability, scalability, performance, observability, and service ownership. Responsibilities include establishing SLOs, SLIs, error budgets, architectural standards, incident command practices, and blameless postmortems across AWS, hybrid data centers, and customer-hosted environments. The role leads cross-functional reliability initiatives, influences system architecture, supports proactive production operations, and participates in executive on-call rotations.

Implement, configure, upgrade, and troubleshoot Vertafore software for clients. Manage multiple concurrent implementations, provide technical guidance, document configurations, participate in design and planning, and support after-hours or weekend production events to ensure successful deployments.

Leads risk-based test planning, creates and maintains test cases and requirements matrices, manages test environments, performs manual and automated front-end and back-end testing, troubleshoots defects, participates in code reviews and triage, and provides release recommendations. Collaborates with engineering, product management, support, and documentation teams to improve product quality and customer experience.

Directs sales operations strategy, processes, planning, forecasting, territory coverage, quota allocation, performance analysis, and sales technology optimization. Partners with Sales, Finance, Legal, Product, Marketing, and technology teams to improve productivity and execution. Oversees Salesforce and the broader sales tech stack, aligns lead management with Marketing Operations, and supports organizational change and mentoring.

Manages a 10–15-person BDR team responsible for lead generation, pipeline growth, and qualified sales opportunities. Oversees hiring, coaching, performance management, forecasting, reporting, CRM usage, and lead-management process improvement. Partners with Marketing, Product, Sales Operations, Finance, and field sales to execute campaigns, improve lead quality, track conversion metrics, and drive revenue. Requires sales management experience, SaaS or enterprise solution selling knowledge, Salesforce and marketing automation expertise, and coaching skills.

Manage multiple customer-facing software implementation and consulting projects from initiation through completion. Responsibilities include planning, budgeting, scheduling, resource management, scope control, executive reporting, customer communication, conflict resolution, and project team leadership. The role also analyzes business operations, recommends solutions, and coordinates with teams in the United States and India while supporting Vertafore product implementations.

Leads multiple customer-facing software implementation projects from initiation through completion. Manages scope, schedules, budgets, resources, deliverables, risks, status reporting, customer relationships, and escalations. Coordinates teams across the United States and India, recommends solutions to customer needs, develops best practices, and provides project leadership, coaching, and subject matter expertise while supporting Vertafore professional services engagements.

Develops and supports Windows-based applications, implementing features, fixing bugs, and maintaining platform functionality. Responsibilities include unit and integration testing, documentation, full-stack debugging across operating systems, databases, applications, and networks, and applying secure, high-performance, highly available design practices. The role independently solves technical problems, collaborates on pragmatic solutions, mentors teammates, and contributes to ongoing technical and product knowledge growth.

Leads an AI engineering team of 4–8 engineers while remaining hands-on with architecture, coding, code reviews, and debugging. Owns delivery of production AI systems, including LLM applications, agentic workflows, document extraction, ETL pipelines, observability, monitoring, and model evaluation. Partners with product, platform, data engineering, recruiting, and customers to establish technical direction, hire talent, and deliver reliable, scalable AI features.

Coordinates end-to-end RFP, RFI, security questionnaire, and due diligence responses across multiple teams. Manages proposal timelines, deadlines, quality standards, and submissions while writing and editing customer-focused content. Administers the Ombud proposal platform, maintains reusable content libraries and templates, tracks proposal metrics, and supports process improvements through automation and AI. Partners with Sales, Solution Consulting, Product, Security, Legal, Compliance, and Customer Success.

Manages Vertafore’s Networks & Associations Program by coordinating partnership agreements, maintaining Salesforce and Excel data, supporting industry events, executing Marketo campaigns, developing marketing resources, and enabling sales teams. The role builds relationships with industry associations, coordinates webinars and communications, tracks program metrics, supports lead generation, and presents industry association updates to stakeholders and executives.

Principal Software Engineer responsible for designing and developing enterprise software, making architectural and technical decisions, maintaining shared infrastructure and components, and improving security, performance, and reliability. The role mentors developers, establishes engineering standards, collaborates with product and design teams, supports existing products, troubleshoots complex issues, contributes to CI/CD and cloud initiatives, and works directly with customers and distributed teams.

Leads product strategy, roadmap, modernization, and lifecycle management for insurance rating, commercial submissions, and carrier connectivity products. Partners with customers, carriers, Engineering, Design, Sales, Marketing, and Product Operations to define workflows, prioritize investments, launch software, and drive adoption, revenue, retention, transaction volume, and customer satisfaction. The role emphasizes AI, automation, APIs, data, market research, and cross-functional leadership.

Manages U.S. and Canadian sales and use tax compliance, including filings, audits, tax research, notices, and third-party provider coordination. Supports month-end close through journal entries, reconciliations, variance analysis, treasury activities, general ledger accounting, SOX documentation, internal controls, and external audits. The role also improves accounting processes and supports special projects.

Manage multiple customer-facing enterprise software implementation projects from initiation through completion. Responsibilities include developing project plans, coordinating internal and external stakeholders, managing budgets, schedules, risks, scope, resources, and deliverables, and providing executive status reporting. The role requires leading customer relationships, overseeing data migrations and system integrations, resolving issues, and ensuring projects are delivered on time, within budget, and to quality standards.

Administer and optimize enterprise SQL Server databases across on-premises and AWS environments. Responsibilities include performance tuning, query optimization, high availability and disaster recovery, replication, backup and recovery, migrations, security, automation, monitoring, and production support. The role collaborates with application, SRE, and cloud teams, provides architectural guidance, supports database reliability, and participates in a 24x7 on-call rotation.

Leads complex customer software implementations from initiation through completion, managing scope, schedules, budgets, resources, risks, change control, and financial performance. Acts as the primary customer and executive stakeholder partner, coordinates cross-functional teams, resolves escalations, delivers project reporting, and ensures implementation quality. The role also mentors project managers, promotes project governance and best practices, identifies process improvements, and provides strategic implementation guidance.

Leads product operations and launch execution across Vertafore. Manages cross-functional release planning, go-to-market coordination, readiness, task tracking, risk mitigation, communications, milestone and KPI monitoring, leadership reporting, and continuous process improvement. Partners with Product, Marketing, Sales, Support, and Operations to deliver timely, high-impact SaaS product releases and scalable operating processes.

Designs and executes software test plans, creates and reviews test cases, performs manual front-end testing, maintains test environments, identifies and verifies defects, and contributes to test automation. The role assesses functional and customer risks, supports code reviews and triage sessions, provides usability feedback, documents test results and release information, and collaborates with software engineers to ensure product quality.

Develop and maintain web-based applications across the full stack, including feature development, bug fixing, testing, debugging, documentation, and code reviews. Collaborate within an Agile team, research emerging technologies, troubleshoot operating systems, databases, applications, JavaScript, and networks, and contribute to process improvements. The role also includes mentoring teammates and delivering technical training.