Jobs at Vertafore

Provides enterprise technical direction and hands-on architecture for scalable, cloud-based microservice SaaS applications. Designs and implements AWS DevOps infrastructure, deployment, observability, security, and application platforms. Mentors senior engineers and architects, coordinates development teams, evaluates technologies, troubleshoots code, supports architectural documentation, and translates business requirements into practical technology solutions. Requires expertise in Java, Python, Kubernetes, Docker, databases, event-driven architectures, and cloud application design.

Manages audit, certification, customer assurance, and vendor compliance operations. Coordinates evidence collection, audit schedules, questionnaires, due diligence, corrective actions, and assessment records. Maintains compliance workflows and documentation, improves processes, prepares dashboards, monitors service levels, and coordinates stakeholders across Cybersecurity, Legal, Procurement, Sales, Finance, and technology teams. Oversees assigned personnel, assigns work, coaches team members, and escalates overdue actions or resource constraints.

Ensures high availability, stability, performance, and supportability of Vertafore products. Responsibilities include troubleshooting applications, databases, configurations, and code; resolving escalations; automating support processes and deployment pipelines; coordinating releases; monitoring systems; conducting root-cause analysis; maintaining runbooks; supporting projects; participating in on-call coverage; and mentoring team members.

Leads technical direction for scalable, secure, resilient software platforms while remaining hands-on with architecture, implementation, prototyping, debugging, and complex engineering problems. Modernizes legacy systems toward cloud-native, API-first, and AI-enabled architectures; establishes engineering standards; improves automation, testing, observability, and developer productivity; and mentors senior technical leaders across teams.

Lead a team of 4–8 AI engineers while remaining hands-on with architecture, code reviews, debugging, and technical decisions. Own delivery of production AI systems, including LLM applications, agentic workflows, document extraction, ETL pipelines, observability, evaluation, and monitoring. Partner with product, platform, data engineering, recruiting, and customers to build reliable, scalable AI features and grow engineering talent.

Leads Vertafore’s global cybersecurity strategy, operations, architecture, engineering, risk mitigation, and incident response programs. Oversees cloud, SaaS, product, application, AI, identity, vulnerability, and third-party security. Builds global teams, manages budgets and vendors, advances zero-trust controls, supports audits and customer security inquiries, and reports cyber risk and program performance to executive leadership.

The Product Owner II translates business needs into prioritized user stories, manages product backlogs, defines acceptance criteria, and coordinates with Product Management, Development, QA, Design, customers, and other stakeholders. The role supports Agile product delivery, conducts market and customer research, refines requirements, and aligns development work with product strategy and timelines. Up to 10% travel and office-based work are required.

Leads complex MGA insurance consulting engagements from discovery through implementation and optimization. Advises customers on underwriting, policy administration, distribution, delegated authority, reporting, and carrier operations. Supports pre-sales discovery, solution design, scoping, estimation, SOW development, and executive presentations. Mentors consulting teams, improves delivery methodologies, conducts assessments and user acceptance testing, resolves escalations, and contributes industry expertise to product roadmaps and reusable consulting offerings.

Develops and maintains .NET applications using C#, Microsoft SQL Server, unit and integration testing. Responsibilities include building features, fixing bugs, debugging across the application stack, making maintainability and performance decisions, researching solutions, communicating design choices, and collaborating with engineering peers. The role requires approximately 2–3 years of C# and MSSQL experience, Agile development experience, and a bachelor's degree or equivalent practical experience.

Consults with enterprise and strategic customers to implement Surefyre software, manage concurrent engagements, plan projects, deliver presentations and educational sessions, analyze business operations, recommend solutions, support product adoption, and conduct user acceptance testing. The role requires strong insurance or MGA business knowledge, customer engagement, communication, problem-solving, prioritization, and adaptability. Travel is required up to 10% of the time, and the position operates from an office location.

Leads the professional services practice delivering customer software implementations and managed services. Oversees project timelines, budgets, customer satisfaction, financial performance, staffing, recruitment, team development, sales estimation, capacity planning, and strategic client engagements. Collaborates with Sales, Customer Support, Product Management, and Development to ensure successful implementation and market adoption. Requires extensive software implementation and client relationship experience, API integration knowledge, and the ability to manage multiple complex programs and teams.

Design, build, deploy, and operate production AI agents and multi-agent systems for insurance workflows. Responsibilities include agent orchestration, APIs, RAG pipelines, evaluation frameworks, regression testing, observability, production troubleshooting, and reliability improvements. The role requires hands-on Python software engineering, LLM application development, cloud infrastructure, and collaboration in end-to-end product pods.

Configure and implement the Surefyre platform using HTML, JavaScript, JSON, Python, and APIs. Build forms, support data migrations and integrations, create Excel-based calculations, troubleshoot customer configuration issues, document changes, and collaborate with product, engineering, and professional services teams to deliver tailored B2B software solutions.

Provides inbound customer support for Vertafore software through calls, chats, emails, and cases. Resolves basic product, computer software, network, database, and operating system issues; documents resolutions; educates customers on self-service; tracks problem trends; coordinates with internal teams; and assists peers. The role requires office-based or hybrid work, up to 10% travel, and familiarity with SQL, Windows environments, or accounting is beneficial.

The Principal Site Reliability Engineer sets enterprise-wide strategy for reliability, scalability, performance, observability, and service ownership. Responsibilities include establishing SLOs, SLIs, error budgets, architectural standards, incident command practices, and blameless postmortems across AWS, hybrid data centers, and customer-hosted environments. The role leads cross-functional reliability initiatives, influences system architecture, supports proactive production operations, and participates in executive on-call rotations.

Directs sales operations strategy, processes, planning, forecasting, territory coverage, quota allocation, performance analysis, and sales technology optimization. Partners with Sales, Finance, Legal, Product, Marketing, and technology teams to improve productivity and execution. Oversees Salesforce and the broader sales tech stack, aligns lead management with Marketing Operations, and supports organizational change and mentoring.

Manages a 10–15-person BDR team responsible for lead generation, pipeline growth, and qualified sales opportunities. Oversees hiring, coaching, performance management, forecasting, reporting, CRM usage, and lead-management process improvement. Partners with Marketing, Product, Sales Operations, Finance, and field sales to execute campaigns, improve lead quality, track conversion metrics, and drive revenue. Requires sales management experience, SaaS or enterprise solution selling knowledge, Salesforce and marketing automation expertise, and coaching skills.

Manage multiple customer-facing software implementation and consulting projects from initiation through completion. Responsibilities include planning, budgeting, scheduling, resource management, scope control, executive reporting, customer communication, conflict resolution, and project team leadership. The role also analyzes business operations, recommends solutions, and coordinates with teams in the United States and India while supporting Vertafore product implementations.

Leads multiple customer-facing software implementation projects from initiation through completion. Manages scope, schedules, budgets, resources, deliverables, risks, status reporting, customer relationships, and escalations. Coordinates teams across the United States and India, recommends solutions to customer needs, develops best practices, and provides project leadership, coaching, and subject matter expertise while supporting Vertafore professional services engagements.

Manages Vertafore’s Networks & Associations Program by coordinating partnership agreements, maintaining Salesforce and Excel data, supporting industry events, executing Marketo campaigns, developing marketing resources, and enabling sales teams. The role builds relationships with industry associations, coordinates webinars and communications, tracks program metrics, supports lead generation, and presents industry association updates to stakeholders and executives.