Jobs at Uptick Software US Inc

Own customer success activities and outcomes by driving customer value, tracking milestones, building strong client relationships, serving as a product expert, troubleshooting SaaS issues, analyzing data, identifying growth opportunities, and collaborating with Sales, Support, and Success teams.

Manage SaaS implementations for SMB and enterprise clients from sales handoff through completion and transition to Customer Success. Responsibilities include client onboarding, data configuration, training, stakeholder communication, escalation management, timeline tracking, documentation, process improvement, and cross-team collaboration across time zones. The role requires organized, technically precise, solutions-focused management of multiple concurrent implementations.

Own customer success activities and outcomes by driving customer value, tracking internal and external milestones, building strong client relationships, serving as a product expert, troubleshooting SaaS issues, analyzing business metrics, identifying growth opportunities, and collaborating with Sales, Support, and Success teams.

Manage SMB and enterprise client implementations from sales handover through onboarding and transition to Customer Success. Configure client data and systems, deliver training, manage timelines and escalations, communicate with stakeholders, and track implementation status. The role also develops documentation and internal resources, improves implementation processes, and collaborates across teams and time zones to deliver successful customer outcomes.

Own the complete B2B SaaS sales cycle, from C-level outbound engagement through deal closure. Build product and industry expertise, manage pipeline forecasts and HubSpot data, and provide professional handoffs to onboarding. Share customer insights with product and onboarding teams, collaborate with marketing on outbound content and personal branding, participate in industry events, travel for high-value meetings, and mentor peers. The role requires independent strategic execution, strong communication, organization, adaptability, and consistent quota attainment.

Provide personalized product support to B2B SaaS users through messaging and phone channels. Triage requests, identify issue trends, communicate expectations, solve customer problems, and document or reduce bugs for developer teams. The role also contributes to team learning through mentorship, collaboration, and documentation while helping customers maximize the product’s value.