Triple Whale Benefits Overview

Serve as a trusted consultant for agency partners managing brand portfolios on Triple Whale. Provide proactive technical support, advise on marketing strategy and product functionality, collaborate with Sales, Solutions Architects and Support, forecast revenue/renewals, lead agency meetings, gather product feedback, and drive customer experience improvements.

Lead a distributed SQL team and own the end-to-end service model for custom analytics: intake, scoping, delivery, QA, documentation, and SLAs. Serve as a customer-facing technical lead, build scalable workflows and request taxonomy, partner cross-functionally, and balance customer delivery with internal platform priorities.

Own technical support for enterprise e-commerce accounts across chat, email, and direct channels. Troubleshoot and resolve complex issues across pixels, integrations, reporting, Moby and data warehouses; use AI copilot to investigate and resolve; coach customers and agencies on best practices; escalate and write actionable reproduction steps for engineering; surface patterns to Product and contribute to KB and runbooks.