TrainingPeaks (A Peaksware Company)
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As a Senior Software Engineer at TrainingPeaks, you will develop and support applications, create modular front and back-end code, improve system performance, and mentor junior developers. You will also drive architecture discussions and deliver features that enhance customer satisfaction while addressing scalability challenges.
The Customer Support Representative will deliver exceptional service by resolving customer inquiries through online communications, using ZenDesk to record interactions, and assisting with refunds and technical issues. The role involves collaborating with various departments, maintaining a knowledge base, and contributing to improving the overall customer experience.