Jobs at Texas Sports Academy

Handle parent support tickets in Zendesk, answering questions about schedules, billing, academics, athletics, and campus logistics. Resolve issues end to end, coordinate escalations, maintain accurate ticket tagging and macros, identify recurring problems, and communicate clearly and warmly. The role requires reliable full-time coverage during U.S. Central Time business hours and includes using AI tools to improve response efficiency.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

Manage outreach, close and onboard athletic facility partnerships across Texas, maintain ongoing partner relationships, track referrals and partner performance, and report results to leadership.

Perform outbound and inbound outreach to prospective families and athletic facility partners, qualify leads through discovery conversations, book calls and campus visits, manage and log activity in the CRM, and report weekly pipeline and results to leadership.

Provide first-line remote technical support to students and parents for devices and learning platforms via email, chat, ticketing, and phone. Troubleshoot hardware/software/connectivity across Mac, Windows, iOS, and Chromebooks, escalate complex issues, maintain knowledge base articles, and report on ticket volume and trends. Weekend coverage and clear written communication required.

Manage NCAA initial eligibility for high school student-athletes: register students, audit transcripts, track core courses and GPA, advise families, coordinate with academic and athletic staff, and maintain clear records and communications to keep students NCAA-eligible.

Manage the school's billing operations: generate invoices, record and reconcile payments, follow up on past-due balances, answer family billing questions, maintain audit-ready account records, and provide weekly billing status reports to leadership.

Provide advisory services to assess and improve ManageEngine Endpoint Central for a macOS fleet: recommend packaging and deployment best practices (PKG/DMG), patch/update scheduling, repository/version control, integration with MDM/ITSM/security tools, troubleshoot complex deployment issues, improve documentation, and coach internal IT staff during periodic strategy check-ins.

Own end-to-end Meta (Facebook & Instagram) paid acquisition for Sports Academy Games: plan, build, launch, optimize, and scale campaigns to drive sign-ups and active players. Develop K-12 targeting strategies, run structured creative tests, brief creative, track CAC/ROAS/sign-ups, report insights, and adapt strategy for platform and attribution changes.

Write feature stories, blog posts, newsletters, landing pages, ads, and social copy about athletes, coaches, and program life. Conduct interviews, manage an editorial calendar, coordinate with video/marketing, and measure content performance to improve engagement and lead generation.