Jobs at Tek Experts
32

All Jobs
All Jobs
Finance
Data + Analytics
Design + UX
HR
Operations
Project Mgmt
Tap to close

Property Manager

Tek Experts
Colorado Springs
2 days ago
+10
• Direct, coordinate and plan essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling. • Prepare documents to put out tenders for contractors. • Project manage, supervise and coordinate the work of contractors. • Collect rent, service charge and preparing, tracking of annual operating expenses. • Calculate and compare costs for goods or services to achieve maximum value for money. • Plan for future development in line with strategic business objectives. • Manage and lead change to ensure minimum disruption to core activities. • Direct, coordinate and plan essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling.

Software Support Engineer- Office 365 Premier- Level 2

Tek Experts
Colorado Springs
5 days ago
+10
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management • Collaborate with subject matter experts and escalation managers when additional support is needed • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved • Seeks supplemental training to improve performance and develop specialization.

Office 365 Team Manager

Tek Experts
Colorado Springs
5 days ago
+10
• Manage team to deliver exceptional customer service across technical lines • Training and coaching team members to support their personal development • Act as a primary escalation point for operational issues in the team • Supports the team to ensure Tek Experts meets the goals and expectations of our customers • Provides accurate and timely communication to all applicable parties on any customer support issue • Attends regular operational and business review meetings • Monitors specific KPIs to ensure proper delivery of the business • Participates in reviewing processes and workflow to diagnose areas for improvement • Builds and sends updated reports to management team (site manager, global operations manager, office manager, etc) as required • Serves as contact point for customer’s delivery management • Handle, monitor, coordinate and manage all escalated cases • Proactively proposes improvement plans where gaps are noticed

Global Instructional Design and Professional Development Manager

Tek Experts
Colorado Springs
1 week ago
+10
Create and implement a new learning design strategy that supports company business strategy and rapid growth. Lead the design and development of technical and professional skills programs that are critical to workforce development goals. Direct, coaching, and support a global team of instructional designers and Program Managers. Implement an adaptive learning approach that enables employees to continuously learn in a personalize, immersive, and engaging manner. Design simple and effective tools for SME’s to generated content and create microlearning assets for continuous learning and knowledge mastery. Work with learning experience designers and learning delivery teams to successfully deploy programs and measure impact. Define learning metrics and partner with internal data analysts to collect and visualize data. Present findings to executives and business leaders to drive data driven decisions. Collaborating globally across HR and the company to design solutions, generate buy in and drive change and adoption.

Global Instructional Design and Professional Development Manager

Tek Experts
Colorado Springs
1 week ago
+10
Create and implement a new learning design strategy that supports company business strategy and rapid growth. Lead the design and development of technical and professional skills programs that are critical to workforce development goals. Direct, coaching, and support a global team of instructional designers and Program Managers. Implement an adaptive learning approach that enables employees to continuously learn in a personalize, immersive, and engaging manner. Design simple and effective tools for SME’s to generated content and create microlearning assets for continuous learning and knowledge mastery. Work with learning experience designers and learning delivery teams to successfully deploy programs and measure impact. Define learning metrics and partner with internal data analysts to collect and visualize data. Present findings to executives and business leaders to drive data driven decisions. Collaborating globally across HR and the company to design solutions, generate buy in and drive change and adoption.

Technical Support Advocate

Tek Experts
Colorado Springs
1 week ago
+10
Due to expansion, we are hiring several Incident Case Managers into our critical situation team. Incident Case Managers provide our clients with support by effectively managing severity system issues while maintaining service level requirements. You will have proactive communication with the customer, to deliver the best possible service and act as a liaison within the client’s internal/external departments to find solutions as soon as possible.

Senior Business Analyst

Tek Experts
Colorado Springs
1 week ago
+10
• Responsible for closely working with customers/ product owner to clarify, analyze the business requirement; specify functional designs to translate into application requirements and solution to software development team;  • Provides oversight into the analysis of business requirements and ensures that the information solutions address complex business needs;  • Recommend or propose ideas/ innovation approach to improve business process as needed;  • Work closely with both software team and customers to make sure the fully understanding business requirements and proper feedback of two sides.  • Manage customer's requests, analyze changes and follow process of changing requests;  • Keep the closely coordination with software team, QA/QC Team to ensure the requirements are fulfilled;  • In charge of documents writing of User Requirement Specification and Software/ System Requirement Specification (URS/ SRS), and Feature List, etc.,  • Support UAT in testing, verifying bugs/issues with Customers.  • Other duties as and when assigned by Software Development Manager.

Technical Support Representative - Level 1

Tek Experts
Colorado Springs
1 week ago
+10
• First point of contact with the customer to support their query. • Compile and analyze customer requirements to give the best advice and resolve their query. • Take, own and close the customer support requests as assigned, seeking support where required. • Fully document every query, including all resolution steps to ensure documentation best practices. • Protect confidential and sensitive information and materials. • Collaborate with other team members to provide high quality support.

Global Learning Delivery and Performance Manager

Tek Experts
Colorado Springs
1 week ago
+10
In this role, you will deliver programs that enable organizational growth and workforce development. Support a strategy to implement an adaptive learning approach that enables employees to continuously learn in a personalize, immersive, and engaging manner. Create a strong partnership with business leaders to plan and manage implementations, engage SMEs to create and deliver technical content. The role reports to the Global Head of Learning and Development.

Head of Talent Acquisition Operations

Tek Experts
Colorado Springs
1 week ago
+10
We are looking for a Head of Talent Acquisition Operations to support our Global Head of Talent Acquisition and the team of Recruitment Managers across Tek Experts 7 locations. You will be an expert in recruiting highly sought-after candidates in the technology or IT industry, developing and executing strategies to proactively identify, engage and recruit the best-fit talent for Tek Experts. An essential contributor to our high-performing team, the Head of Talent Acquisition Operations will deputize for the Global Head of Talent Acquisition and support the Recruitment Managers in all aspects of delivery and people projects.

Global Head of HR Operations

Tek Experts
Colorado Springs
1 week ago
+10
This role will have complete responsibility for the HR business partner and operations activities in all our sites Bulgaria, China, Costa Rica, Malta, Nigeria, USA and Vietnam. You will also work closely with the HR Subject Matter Experts including Performance Development, Talent Acquisition, Total Reward, Management Development and Learning and Development to create and support roll out of global initiatives. •

Incident Recovery Manager - Bilingual Portuguese

Tek Experts
Colorado Springs
1 week ago
+10
As an Incident Manager, you will provide critical incident support in Portuguese and English, managing Enterprise-level customers major system outages. Your role is to manage the communication between our technical support teams, Client Technical Support teams and The Customer. Gathering information from all sources and sharing findings with the customer directly. You will act as a liaison between Software Engineers and Customers to ensure resolution to Critical Technical Situations.

Staff Accountant

Tek Experts
Colorado Springs
1 week ago
+10
• Perform general accounting functions. • Assist in preparing accurate and timely financial reports and statements. • Assist in quarterly financial and compliance reviews and annual audit. • Assist with implementing and maintaining internal financial controls and procedures. • Assist with monthly, quarterly, and annual closing process.

Azure Developer Support Engineer - Level 2

Tek Experts
Colorado Springs
1 week ago
+10
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management. • Collaborate with subject matter experts and escalation managers when additional support is needed. • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved. • Seeks supplemental training to improve performance and develop specialization.

Human Resource Manager

Tek Experts
Colorado Springs
1 week ago
+10
As Site HR Manager, you will be at the forefront of all HR activity across the site. A key member of the Global HR function, you will work closely with local and global teams to provide consultative advice and tactical execution of labor relations, performance reviews and career development activity. You will be responsible for oversight of country governance, policies and procedures, and supporting employee engagement and communication.

Customer Service Representative - Billing & Subscriptions

Tek Experts
Colorado Springs
1 week ago
+10
First point of contact with the customer to support their query • Compile and analyze customer requirements to give the best advice and resolve their query • Take, own and close the customer support requests as assigned, seeking support where required • Fully document every query, including all resolution steps to ensure documentation best practices • Protect confidential and sensitive information and materials • Collaborate with other team members to provide high quality support

Critical Incident Recovery Specialist

Tek Experts
Colorado Springs
1 week ago
+10
You will provide enterprise-level customer service support by effectively acting as a single point of contact to the customer whilst a technical team resolves critical system issues. • Triage incident service request by email, inbound and outbound phone calls, or web portal as a point of contact. • Identify and assign the incident to the appropriate severity level, category, priority, team and engineer. • Manage the lifecycle of the incident to ensure the customer’s incident is resolved proactively communicating all updates.

Technical Onboarding Learning Design and Program Manager

Tek Experts
Colorado Springs
2 weeks ago
+10
We are building a new team of six Learning Designer and Program Managers who can design and implement a learning experience that drives workforce development. Supporting a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner you will reshape the learning experience using AI and chatbots. The Learning Design and Program Manager is a person with instructional design experience who thrives in a pro-active, detail-oriented, and fast-paced environment. It is ideal for a creative instructional designer who can establish clear behaviour-based program outcomes and create an engaging and adaptive learning experience. We are recruiting a Technical Onboarding Learning Design and Program Manager.

Technical Leadership Learning Design and Program Manager

Tek Experts
Colorado Springs
2 weeks ago
+10
We are building a new team of six Learning Designer and Program Managers who can design and implement a learning experience that drives workforce development. Supporting a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner you will reshape the learning experience using AI and chatbots. The Learning Design and Program Manager is a person with instructional design experience who thrives in a pro-active, detail-oriented, and fast-paced environment. It is ideal for a creative instructional designer who can establish clear behaviour-based program outcomes and create an engaging and adaptive learning experience. We are recruiting a Technical Leadership Learning Design and Program Manager.

Service Excellence Learning Design and Program Manager

Tek Experts
Colorado Springs
2 weeks ago
+10
We are building a new team of six Learning Designer and Program Managers who can design and implement a learning experience that drives workforce development. Supporting a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner you will reshape the learning experience using AI and chatbots. The Learning Design and Program Manager is a person with instructional design experience who thrives in a pro-active, detail-oriented, and fast-paced environment. It is ideal for a creative instructional designer who can establish clear behaviour-based program outcomes and create an engaging and adaptive learning experience. We are recruiting a Service Excellence Learning Design and Program Manager.

Professional Development Learning Design and Program Manager

Tek Experts
Colorado Springs
2 weeks ago
We are building a new team of six Learning Designer and Program Managers who can design and implement a learning experience that drives workforce development. Supporting a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner you will reshape the learning experience using AI and chatbots. The Learning Design and Program Manager is a person with instructional design experience who thrives in a pro-active, detail-oriented, and fast-paced environment. It is ideal for a creative instructional designer who can establish clear behaviour-based program outcomes and create an engaging and adaptive learning experience. We are recruiting a Professional Development Learning Design and Program Manager.

Language and Cultural Awareness Learning Design and Program Manager

Tek Experts
Colorado Springs
2 weeks ago
We are building a new team of six Learning Designer and Program Managers who can design and implement a learning experience that drives workforce development. Supporting a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner you will reshape the learning experience using AI and chatbots. The Learning Design and Program Manager is a person with instructional design experience who thrives in a pro-active, detail-oriented, and fast-paced environment. It is ideal for a creative instructional designer who can establish clear behaviour-based program outcomes and create an engaging and adaptive learning experience. We are recruiting a Language and Cultural Awareness Learning Design and Program Manager.

Career Development Learning Design and Program Manager

Tek Experts
Colorado Springs
2 weeks ago
We are building a new team of six Learning Designer and Program Managers who can design and implement a learning experience that drives workforce development. Supporting a strategy that enables employees to continuously learn in a personalize, immersive, and engaging manner you will reshape the learning experience using AI and chatbots. The Learning Design and Program Manager is a person with instructional design experience who thrives in a pro-active, detail-oriented, and fast-paced environment. It is ideal for a creative instructional designer who can establish clear behaviour-based program outcomes and create an engaging and adaptive learning experience. We are recruiting a Career Development Learning Design and Program Manager.

Azure Apps Services Technical Lead

Tek Experts
Colorado Springs
3 weeks ago
• Act as the advanced technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management. • Collaborate with domain experts (SMEs) and escalation managers when additional support is needed. • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved. • Seeks supplemental training to improve performance and develop specialization.

Azure Subject Matter Expert

Tek Experts
Colorado Springs
3 weeks ago
• •Plan, create content, deliver training in our learning management system and in person for our teams. •  • Collaborate with training and development for feedback, impact, versioning, update and report of the courses. •  • Be accountable for the quality department needs. •  • Meet with software support engineers once per week, review what works well and what needs improvement. • Work with operations manager for project needs and new implementations following include (training, processes, selection). • Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action. •  • Assist with daily and weekly radar sessions providing case reporting details that can help with the analysis of case trends.

Azure Apps Services Support Engineer - Level 3

Tek Experts
Colorado Springs
3 weeks ago
• Act as the advanced technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management. • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed. • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved. • Seeks supplemental training to improve performance and develop specialization.

Critical Incident Manager

Tek Experts
Colorado Springs
3 weeks ago
• Act as a liaison between client and customer on incident issues while maintaining the integrity of our level of service • Triage incident service request by inbound and outbound phone calls, email or web portal as a point of contact • Identify and assign the incident to the appropriate severity level, category, priority, team, and engineer • Manage the lifecycle of the incident until resolution • Make use of the appropriate information provided by the software and database systems to build problem resolution skills, and maximize the quality of support and the timeliness with which it is provided to customers • Identify and incorporate conflict resolution techniques

Azure Apps Services Support Engineer - Level 2

Tek Experts
Colorado Springs
3 weeks ago
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management. • Collaborate with subject matter experts and escalation managers when additional support is needed. • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved. • Seeks supplemental training to improve performance and develop specialization.

Azure Identity Technical Support Engineer - Level 2

Tek Experts
Colorado Springs
3 weeks ago
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management. • Collaborate with subject matter experts and escalation managers when additional support is needed. • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved. • Seeks supplemental training to improve performance and develop specialization.

IT System Administrator

Tek Experts
Colorado Springs
3 weeks ago
• Monitor, Maintain, and Manage all servers, IPBX and network devices at a site • Coordinate with other System Admins at other sites to resolve problems and faults • Monitor and Utilize Internet Links and SIP providers • Follow change control management while implementing system changes, upgrades, and updates

Customer Service Team Manager

Tek Experts
Colorado Springs
3 weeks ago
• Manage team to deliver exceptional customer service across technical lines • Training and coaching team members to support their personal development • Act as a primary escalation point for operational issues in the team • Supports the team to ensure Tek Experts meets the goals and expectations of our customers • Provides accurate and timely communication to all applicable parties on any customer support issue • Attends regular operational and business review meetings • Monitors specific KPIs to ensure proper delivery of the business • Participates in reviewing processes and workflow to diagnose areas for improvement • Builds and sends updated reports to management team (site manager, global operations manager, office manager, etc) as required • Serves as contact point for customer’s delivery management • Handle, monitor, coordinate and manage all escalated cases • Proactively proposes improvement plans where gaps are noticed

Billing & Subscriptions Subject Matter Expert

Tek Experts
Colorado Springs
3 weeks ago
As a subject matter expert your role brings together the technical competencies of Microsoft products and management in the areas of incident, change, problem, capacity and configuration management. Working with our customer and technical support teams, quality assurance team and training and development department, you will have accountability to ensure Tek Experts support team are sufficiently trained and supported when answering customer queries.