Swoogo Benefits Overview

Lead and scale Swoogo’s Enterprise Customer Success organization, owning strategy, retention, customer value realization, executive engagement, and team development. Build value frameworks, health scoring, operating cadences, renewal strategies, and consultative customer programs. Partner with Sales, Product, Support, Services, Finance, and Revenue Operations on escalations, expansion, adoption, and roadmap input. Drive AI-enabled efficiencies, manage customer success tooling, oversee planning and organizational design, and represent enterprise customer needs internally and externally.

Scopes and quotes onsite event technology engagements, orders and configures equipment, manages project timelines, coordinates contract technicians, and serves as a client-facing onsite technician. Responsibilities include setting up check-in stations and badge printers, troubleshooting hardware and connectivity during live events, training event staff, managing equipment logistics, and completing post-event reconciliation. The role requires frequent travel, evening and weekend availability, and lifting equipment cases up to 50 pounds.

Own a portfolio of high-value SaaS accounts, driving retention, expansion, renewals, and multi-year growth. Build account plans, map stakeholders, conduct discovery, quantify ROI, identify risks and opportunities, negotiate agreements, and maintain renewal forecasts and expansion pipelines. Partner with CSMs, Finance, Legal, and Product while advising senior customer stakeholders and sharing insights on pricing, packaging, competition, and product strategy.