SmithRx Benefits Overview

Manage strategic relationships with large PBM clients, own renewals, drive retention, and ensure client satisfaction. Analyze pharmacy claims, rebates, and ROI data to recommend cost-containment strategies and present executive business reviews. Coordinate cross-functional teams, address escalations, communicate risks, support formulary and clinical program discussions, monitor industry trends, and mentor account management staff. Travel up to 25%.

Leads and scales the Account Management organization, developing managers and account executives, establishing performance standards, strengthening client relationships, and improving retention and satisfaction. Oversees talent development, capacity planning, operating models, account planning, escalations, reporting, and cross-functional executive partnerships. Builds scalable frameworks and ensures Account Management supports company growth and delivers strategic client outcomes.

Develops pricing strategies and PBM offers for enterprise clients, including repricing, claims and member-experience analyses, AWP discount and rebate guarantee modeling, and RFP responses. Partners with Sales, Proposals, Strategy, Legal, Supply Chain, Partnerships, and Revenue teams to assess risk, negotiate pricing and contract terms, and create client-ready spreadsheets and presentations that support business growth.