Jobs at Shriners Children's

Administer and configure Workday HCM, Benefits, Absence, and Compensation modules, with additional support for Workday Financials or Supply Chain Management. Maintain business processes, eligibility rules, validations, reporting structures, and data accuracy; troubleshoot user issues, implement releases and enhancements, and partner with HR leadership and operations.

Analyzes healthcare denials data, payer metrics, trends, and root causes; manages Epic work queues; coordinates payer denials, audits, and appeals; researches fee schedules and billing rules; maintains denial tracking systems; supports process improvement, reporting, committee activities, audits, and end-user training.

Creates and manages system-wide graphic design projects, including marketing collateral, digital and print layouts, campaign materials, presentations, research posters, and photo edits. Maintains brand standards, develops brand assets, coordinates print production and vendor relationships, incorporates stakeholder feedback, and educates staff and vendors on visual identity requirements. Manages multiple projects and deadlines while ensuring accuracy, quality, approvals, and consistent creative execution.

Follows up with insurance payors on submitted appeals, denials, documentation requests, and payment collections. Coordinates revenue cycle activities, maintains denial tracking systems, manages user access and training, analyzes denial metrics and trends, prepares reports and committee materials, researches payor criteria, and supports Revenue Integrity projects. Requires strong knowledge of hospital billing, claims transactions, coding, coverage rules, EOBs, and Epic EMR.

Leads multiple healthcare IT projects from planning through delivery, managing scope, schedules, budgets, risks, issues, changes, communications, testing, and stakeholder expectations. Coordinates with software vendors including Cerner, monitors project progress and expenditures, facilitates meetings, maintains governance documentation, and ensures projects are delivered on time, within budget, and within scope. Mentors employees on project management methodologies and processes.

Coordinates and oversees retrospective clinical research studies, ensuring protocol compliance, GCP and regulatory adherence, IRB submissions, data privacy, and participant protections. Manages study data collection, quality control, database activities, data cleaning, and query resolution. Supports protocol development, study reporting, abstracts, manuscripts, and regulatory documentation. Collaborates with investigators, sponsors, legal, compliance, and research teams while mentoring staff on clinical research processes and ethical standards.

Analyzes revenue cycle data, denials, pre-bill edits, payer trends, and financial impacts for California locations. Performs root cause analysis, develops corrective action plans, monitors performance, and presents recommendations to leadership. Partners with clinical, operational, patient access, contact center, and vendor teams to improve clean claim rates, reduce denials, prevent claim barriers, and optimize net revenue.

Administer and configure Workday Core HCM, Benefits, and Compensation for international HR teams in Canada and Mexico. Maintain business processes, eligibility rules, validations, reporting, data integrity, compliance, and bilingual documentation. Provide user support, troubleshoot issues, coordinate Workday release testing, and partner with HR leadership and local teams on regional legislation, healthcare requirements, and governance.

Develops, edits, and proofreads compelling content for print and digital communications across Shriners Children's and Shriners International. Writes features, educational materials, collateral, newsletters, speeches, and scripts; conducts research and interviews; manages complex projects through approvals and production; and coordinates with designers and stakeholders. Provides strategic messaging input, identifies story opportunities, maintains editorial and brand standards, and supports cross-departmental communications while managing multiple priorities independently.

Leads the IS Business Office, overseeing contracting, procurement, asset management, budgeting, financial planning, vendor management, and business workflows. Supervises and develops staff, standardizes practices across sites, supports strategic sourcing and long-term planning, ensures compliant IS agreements, and provides information for decision-making, procurement justifications, and audits.

The Workday Senior Systems Analyst configures, supports, enhances, and optimizes Workday across HCM, Payroll, Financials, and Supply Chain. Responsibilities include designing integrations, configuring business processes, managing security, developing reports, troubleshooting complex issues, supporting releases, documenting solutions, training users, and partnering with HR, Finance, Supply Chain, audit, and IT teams to ensure efficient, secure, and compliant operations.

Creates and maintains Epic provider scheduling templates, reviews schedule change requests, and optimizes appointment types, provider capacity, patient access, and productivity. Collaborates with clinical and administrative stakeholders to improve scheduling processes, documents requests in ServiceNow, supports Epic Cadence functionality, monitors template use, provides technical support, and assists with training, presentations, and scheduling-related projects.