ServiceCore
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The CX Operations & Intelligence Lead will optimize customer experience operations, manage systems and data, enhance metrics, and implement AI strategies to improve CX workflows and drive actionable insights.
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Develop and maintain a SaaS application using React and TypeScript, build cloud-based APIs, optimize performance, and mentor junior engineers.
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As a Customer Success Engineer, you will handle escalated technical issues, reproduce bugs, and validate system behavior while creating actionable engineering tickets.
