Scotch
Scotch Offices
Hybrid Workplace
Employees engage in a combination of remote and on-site work.
We're a distributed remote team, with our headquarters in Denver, CO. We hire the best people we can find, regardless of location.
Typical time on-site:
Not Specified
U.S. Office Locations
United States
Recently posted jobs
Artificial Intelligence • eCommerce • Fintech • Payments • Retail • Software • Analytics
Own end-to-end customer onboarding for a POS platform, including software configuration, hardware setup, training, troubleshooting, milestone tracking, and go-live support. Serve as the primary customer contact, coordinate timelines and issue resolution, create onboarding documentation, and collaborate with Sales, Support, Product, and Engineering. Provide customer feedback to improve the product and onboarding processes.
Artificial Intelligence • eCommerce • Fintech • Payments • Retail • Software • Analytics
Provide Tier 2 technical support for Android-based POS software and hardware, troubleshooting payments, inventory, reporting, networking, and device issues. Investigate logs and system behavior, resolve escalated customer cases, and collaborate with Product and Engineering on bugs and fixes. Maintain troubleshooting documentation, assist with releases and hardware compatibility testing, and participate in on-call coverage for critical incidents.
Artificial Intelligence • eCommerce • Fintech • Payments • Retail • Software • Analytics
Own product design for Scotch’s web-based back office, focusing on orders, transactions, payments, integrations, reporting, and data-heavy workflows. Lead merchant research, define problems with product managers, collaborate with engineers, design responsive experiences, evolve the design system, and support the full product lifecycle from discovery through post-launch iteration.
