Quantum Metric, Inc.

Reporting to the VP of Engineering, you’ll lead our Denver-based Engineering team. You’ll oversee software development and quality engineering, steering the team to deliver rock-solid solutions to our clients’ toughest problems. You’ll work closely with executive leadership to source and hire world-class engineering talent. As a first-line manager, you’ll also ensure that our engineers are well taken care of. Our amazing people are our most important asset and it’s your job to value them as such. You’ll listen, ask questions, coach, guide and grow those who you’ve been entrusted to lead.

We are looking for a driven Product Manager that deeply immerses themselves to understand how our customers use our product. This person can discuss usability challenges with our designers, understands the competitive landscape of customer experience analytics, brainstorms technical solutions with our engineers, and partners with customer success, sales, and marketing teams to build solutions that increase customer satisfaction.

The Head of Customer Support balances customer support strategy with delivery and champions for people management, performance management, and talent agendas, enabling excellence in customer support delivery, upholding a consumer-centric focus and mind-set of surpassing departmental expectations. The Head of Customer Support oversees cost effectiveness, productivity, and the provision of customer support procedures that nurture continuous improvement. You will provide mentorship, leadership, and direction for our Production Support Engineers who provide world-class support to our customers.

As a Solutions Engineer at Quantum Metric, you will be responsible for providing world class pre-sales technical support to the sales team. Working directly with customers you will be the subject matter expert on customer experience management and QM. You will be responsible for delivering product demonstrations that directly address customer pain and emphasize QM’s industry leading CXM solutions. During the sales cycle, you will lead the proof of concepts, demonstrating Quantum Metric’s ability to meet and exceed customer requirements, often in the customer’s production environment.

You’ll be part of our front-end web team, building and maintaining the React web app that our clients use every day. This app is the portal through which our users gain access to mountains of analytics and experience data about their own customers. The Web UI Team’s job is to build tools that present that data in understandable, usable and unique ways.

As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives. A Day in The Life: On any given day, you may wear the following

About You Quantum Metric is seeking a persistent, passionate and detail-oriented Business Partner to join our growing Customer Success team. The right person is a thoughtful strategist who will bring knowledge of the Digital / CXM space, innovative ideas, and creative solutions to help clients achieve results. The Role The Business Partner (BP) is responsible for overseeing client adoption, growth, and retention. The BP takes ownership of the

Reporting to the VP of Engineering, you’ll build and steer a distributed team of Quality Engineers. While these engineers will report to Engineering Management for their direct teams, you’ll be responsible for ensuring that they are accomplishing the overarching goal of ensuring quality within Quantum Metric’s various tiers of architecture. As the most senior member of our Quality Engineering staff, you’ll be directly entrusted with the task of building automated tests around the most critical portions of our infrastructure. These are the pieces of code being run on hundreds of millions of end-user devices at any given moment, or ingesting petabytes of analytics data each month. It’s a great responsibility with the opportunity for a massive positive impact on our organization!

This role is perfect for junior developers who want to grow their skills with new technologies, learn from and be mentored by experienced leaders, and gain real-world experience in the Digital Intelligence space. If you're motivated and aspire to eventually move into a senior role in Software development, Sales Engineering, or Customer Success, this is a great place to start.

You'll be part of our production support team, providing world-class support to our customers. You'll achieve expert level knowledge of product capabilities and configuration options. Equipped with this knowledge, you'll respond to support inquiries, share knowledge, and help customers solve problems. You'll grow your development skills by assisting Engineers in the field with JavaScript instrumentation. You'll partner with platform engineering and customer success teams to diagnose issues and ensure top customer concerns are prioritized. You will innovate and solve new problems every day. This role is perfect for junior developers who want to grow their skills with new technologies, learn from and be mentored by experienced leaders, and gain real-world experience in the Digital Intelligence space. If you're motivated and aspire to eventually move into a senior role in Software development, Sales Engineering, or Customer Success, this is a great place to start.

You are highly proficient with HTML, CSS and JavaScript that runs in a web browser. You also have a working knowledge of Facebook’s React Framework. Extra credit if you've dabbled in native mobile frameworks. Sure, there are other things you probably know, but these are the technical skills that will prove most valuable in this role. You’re curious, so you’re probably really familiar with a variety of different tech. This is a good thing because we understand the value of learning continuously and expanding out of your comfort zone.

Who are we? Quantum Metric is a Digital Intelligence Platform, uniting Marketing, Engineering, and Product disciplines through quick and simple behavioral and predictive analytics. Fresh off of one of the largest Series A funding rounds ever in the state of Colorado, we’re looking to further accelerate the incredible pace that has led to 400% year-over-year revenue growth in 2018. We’re on a mission to find the brightest, most passionate and