Lead and scale Customer Success Managers, driving retention and adoption while optimizing customer experiences and improving KPIs.

Lead and scale a team of Onboarding Managers to deliver a consistent, data-driven onboarding experience. Refine scalable workflows, partner cross-functionally with Product, Engineering, Sales, and CX, coach team members, track onboarding KPIs (time to launch, satisfaction, adoption), and advocate for customer needs. This is an in-person role based in NYC (Union Square) or Denver (LoDo).

Own end-to-end resolution of complex customer issues, design and maintain Intercom and Fin automation, drive product feedback loops, create self-serve documentation, and define support metrics and QA processes to scale support.

The Director of Payments will manage Playground's payment ecosystem, including relationships with Stripe, optimization of transaction margins, reporting infrastructures, and future payment strategies, driving growth and efficiency across payment operations.

The SMB Account Manager will manage 400 child care provider accounts, driving engagement, upsell opportunities, and customer satisfaction while fostering strong relationships.

As the Onboarding Manager, you will guide new customers through their onboarding journey, ensuring a smooth transition and driving product adoption through training and resource development.

Own full-cycle state and federal government channel sales and partnerships. Build and manage relationships with government and NGO partners, drive provider adoption via training and outreach, monitor program health and KPIs, reduce churn, and grow revenue while carrying a quota. Serve as primary contact for government-funded groups and state clients.

As a Mid-Market Account Manager, you'll manage key accounts, strengthen relationships, drive feature adoption, and collaborate with teams to optimize customer success.

As the Manager of Onboarding, you will lead the onboarding team, strategize and optimize customer onboarding processes, coach team members, collaborate cross-functionally, and measure onboarding success metrics.

The Enterprise Account Executive will drive growth by securing large customers, managing the full sales cycle, and collaborating with cross-functional teams to ensure customer success.

As a Customer Support Associate, you'll manage client inquiries, troubleshoot issues, collaborate with product teams, and document feedback to enhance client satisfaction with our software platform.

The Account Executive will drive new business and expand the customer base, managing the entire sales cycle and mentoring junior team members.

The Account Executive will drive new business, manage the sales cycle from lead closing to contract negotiation, and mentor junior team members.

The SDR will generate and qualify leads for enterprise accounts, schedule demos, and collaborate on lead generation strategies while helping shape the sales processes at Playground.

As a BizOps Lead, you will identify operational challenges and drive solutions across teams, improving processes and efficiency in a growing startup.

The GTM Enablement Manager will design and deliver onboarding programs, optimize enablement effectiveness, and collaborate across teams to enhance Sales and Customer Success capabilities.

As a Business Operations Lead, you'll solve operational challenges, optimize processes, and improve efficiency across the company by leading projects and collaborating with various teams.

As the Regional Sales Director, you'll manage a team of Account Executives, drive sales in Mid-Market/SMB segments, handle high-value deals, and collaborate on sales strategies.

The Enterprise Onboarding & Implementation Specialist will lead client onboarding, manage project lifecycles, collaborate across teams, and implement scalable processes to ensure enterprise clients successfully adopt Playground's software solutions.