OpenSesame Benefits Overview

Own the customer renewal and expansion lifecycle, including pricing strategy, negotiations, proposals, quotes, sales orders, RFPs, forecasting, and closing opportunities. Partner with Customer Success, Sales, Finance, and Legal teams to manage SMB, mid-market, and enterprise renewals. Analyze usage metrics, identify renewal risks and upsell opportunities, lead Procurement discussions, maintain Salesforce records, and drive customer retention and revenue growth.

Supports and improves internal IT systems, resolves escalated support tickets, administers SaaS and endpoint-management tools, manages user access, and strengthens security practices. The role also maintains documentation, supports compliance audits, trains help desk staff, and identifies opportunities to automate provisioning, deprovisioning, and other repetitive workflows. This remote role requires ownership of systems projects and up to 15 travel days annually.

Manage complex enterprise customer accounts as a trusted advisor in the e-learning space. Drive onboarding, engagement, retention, renewals, upsells, executive business reviews, and customer satisfaction. Build success plans, forecast renewal opportunities, mitigate account risk, and support Learning and Development initiatives. Collaborate with Sales, Support, and Curation teams while maintaining accurate customer and opportunity records in Salesforce.com and Gainsight.